Michelle Villalobos
Scottsdale
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate/ Manager on duty
Ross Stores
Scottsdale
08.2024 - Current
- Assisted customers in finding merchandise and answering inquiries.
- Supervised sales associates to ensure compliance with company policies.
- Trained new staff on operational procedures and customer service techniques.
- Collaborated with management to develop promotional displays and strategies.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Conducted regular team meetings to communicate goals and updates effectively.
Sales Associate
DDs discount
Douglas
04.2024 - 01.2025
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Processed transactions accurately at the cash register.
- Restocked merchandise to ensure product availability.
- Collaborated with team members to enhance customer service.
- Handled returns and exchanges following store policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Bottle Server
Changos
México son
07.2023 - 12.2024
- Experienced and highly personable bottle service professional with a strong background in delivering VIP experiences in fast-paced nightclub and lounge settings. Known for providing exceptional table service, maximizing sales through strategic upselling, and maintaining a high level of professionalism in high-energy environments. Skilled at managing multiple tables, building rapport with guests, and working seamlessly with team members and security to ensure a smooth and enjoyable atmosphere. Dedicated to creating memorable guest experiences while supporting overall venue success. Core Strengths: VIP table and bottle service, high-end customer service, upselling and sales strategies, strong communication and people skills, team coordination and multitasking, POS systems and cash handling, conflict resolution and professionalism, and in-depth knowledge of spirits, champagne, and mixers.
Insurance Agent
Primerica
Douglas
01.2024 - 05.2024
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted thorough policy reviews to ensure compliance with regulations.
- Educated clients on policy details and claim processes effectively.
Education
Associate in Criminal Justice -
Cochise College
Douglas, AZ 06.2021 - 05.2024
Skills
- Customer service
- Visual merchandising
- Sales transactions
- Product knowledge
- customer service
- sales
- multitasking skills
- client relationship building
- managing VIP experiences
- working in high-volume settings
Languages
Spanish
Full Professional
Timeline
Sales Associate/ Manager on duty
Ross Stores
08.2024 - Current
Sales Associate
DDs discount
04.2024 - 01.2025
Insurance Agent
Primerica
01.2024 - 05.2024
Bottle Server
Changos
07.2023 - 12.2024
Associate in Criminal Justice -
Cochise College
06.2021 - 05.2024