Michelle Wahl
Maricopa
Summary
Experienced in customer service and retail management, with a total of eleven years in various roles, including department manager at Walmart and cook in a senior home. Demonstrates strong communication skills and a calm approach to problem-solving. Committed to delivering exceptional customer service and driving sales through effective product recommendations. Deep understanding of retail dynamics and customer service standards.
Overview
27
27
years of professional experience
Work History
Chef
Primrose Schools
Chandler
12.2021 - Current
- Prepared nutritious meals using seasonal ingredients for children's health and wellness.
- Managed kitchen inventory and ordered supplies to maintain optimal stock levels.
- Collaborated with educators to create engaging cooking activities for students' learning.
- Ensured compliance with food safety regulations and maintained clean kitchen environments.
- Trained and mentored new kitchen staff on food preparation and safety protocols.
- Developed weekly menus that cater to various dietary restrictions and preferences.
- Implemented efficient cooking techniques to enhance meal quality and presentation.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Exercised portion control for items served, eliminating waste.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Monitored quality, presentation, and quantities of plated food across line.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Ptrschool teacher/Front Desk Receptionist
Childtme
Chandler
11.2016 - 12.2021
- Developed engaging lesson plans for diverse learning environments.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Implemented educational technology tools to enhance learning experiences.
- Collaborated with parents to support student development and address concerns.
- Designed assessments to evaluate student progress and understanding of material.
- Mentored new teachers on best practices in classroom management and instruction.
- Participated in professional development workshops to refine teaching strategies and techniques.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Implemented behavior management strategies to maintain classroom discipline.
- Remained calm and patient in student interactions to support individual growth and development.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Led students through safety procedures for active shooter and fire drills.
- Greeted visitors warmly and provided information about services offered.
- Answered phone calls promptly and directed inquiries to appropriate personnel.
- Maintained cleanliness and organization of the reception area at all times.
- Assisted clients with forms and provided assistance in navigating services.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Monitored visitor access control systems including issuing identification badges when necessary.
Bakery Sales floor
Walmart
Maricopa
08.2015 - 08.2016
- My job was to stock floor, help customers and decorater cakes and take cake orders
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Customer Service Specialist
West River Community Center
Dickinson
04.2012 - 06.2015
- My job was to sell memberships, and help customers with any questions and complaints they may have, we greeted everyone that came in the door and made sure they, all scaned there membership and that they had one and also followed rule
Evening Cook
Maddock Memorial Home
Maddock
06.2011 - 04.2012
- I prepared meals cooked and served and also washed dishes and cleared tables put freight away and also help with ordering food and making menus
Department Manager
WalMart
Dickinson
02.2004 - 09.2011
- I was manager of Automotive and Produce. I did customer service greeted everyone, and I did all the ordering and helped fill shelves and rotate stock I also helped unload the trucks and made the schedules and made sure the people in my department did there work and help guide them if need be. I also set up displays, and do Inventory every month in Produce and once a year in Automotive.
Teacher
Basic Fun-Damentals Peschool
Mesa
01.2004 - 05.2004
- Developed engaging lesson plans for diverse learning styles in early childhood education.
- Fostered a nurturing classroom environment that encouraged student exploration and creativity.
- Implemented age-appropriate educational activities to promote cognitive growth and social skills.
- Assessed student progress and adjusted teaching methods to enhance individual learning experiences.
- Organized classroom resources and materials for effective daily instruction and activities.
- Mentored new teachers on best practices in early childhood education and classroom management.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Supervised students throughout day, both in classroom and outside during breaks.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Pre K Teacher
Junior village preschool
Apache Jet
03.2003 - 01.2004
- I planned lessons and Activities and supervised kids
Owner/Operator
Self Employed Home Daycare
Apache Junction
08.2000 - 03.2003
- I had eight kids from the ages of infant to 4 years old that I cooked planed activities with and made sure they were safe
- Engaged with customers to address concerns and provide exceptional service experiences.
- Conducted regular assessments of operational processes to identify areas for improvement.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
Garden Center
Walmart
Mesa
12.1998 - 08.2000
- I worked on sales floor stocking and running cash register logging in orders and helping customers
Education
High School Diploma -
Maddock Public School
Maddock, North Dakota01.1986
Skills
- Customer Service
- Meal preparation
- Food safety compliance
- Menu development
- Kitchen inventory management
- Cooking technique implementation
- Customer service
- Team collaboration
- Effective communication
- Staff training
- Inventory assessment
- Problem solving
- Time management
- Creativity in food presentation
- Sanitation practices
- Attention to detail
- Kitchen equipment and tools
- Service cycle
- Foodstuff procurement
- Allergen awareness
- Performance assessments
- Verbal and written communication
- Portion and cost control
- Company quality standards
- Cooking techniques
- Recipe creation
- New hire training
- Stock ordering
- Food storage
- Fast Learner
- Ability to Learn New Things
References
- Matt Mack, 701-456-2070
- Arlys Schmidt, 701-290-6040
- Teri Genzel, 701-456-2072
Timeline
Chef
Primrose Schools
12.2021 - Current
Ptrschool teacher/Front Desk Receptionist
Childtme
11.2016 - 12.2021
Bakery Sales floor
Walmart
08.2015 - 08.2016
Customer Service Specialist
West River Community Center
04.2012 - 06.2015
Evening Cook
Maddock Memorial Home
06.2011 - 04.2012
Department Manager
WalMart
02.2004 - 09.2011
Teacher
Basic Fun-Damentals Peschool
01.2004 - 05.2004
Pre K Teacher
Junior village preschool
03.2003 - 01.2004
Owner/Operator
Self Employed Home Daycare
08.2000 - 03.2003
Garden Center
Walmart
12.1998 - 08.2000
High School Diploma -
Maddock Public School