Summary
Overview
Work History
Education
Skills
Food Handlers Card
Timeline
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Michelle Warde

Gilbert

Summary

Dynamic manager excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and staff training. Demonstrated strong time management and decision-making skills, ensuring operational efficiency and high-quality service delivery.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

10
10
years of professional experience

Work History

Manager

MVPita Mediterranean Grill
11.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.

Education

New Trier Township
Winnetka, IL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Staff training and development

Food Handlers Card

License in proper food handling.

Timeline

Manager

MVPita Mediterranean Grill
11.2015 - Current

New Trier Township

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Michelle Warde