Michelle White
Glendale
Summary
Dynamic customer service professional with extensive experience at Triad by Wifiber, adept at conflict resolution and building rapport. Proven track record of enhancing customer satisfaction through effective problem-solving and a professional demeanor. Skilled in payment processing and scheduling, consistently achieving high levels of customer loyalty and repeat business.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
7
7
years of professional experience
Work History
CSR
Triad by Wifiber
03.2025 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Residential Scheduling
Triad LLC
05.2022 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Associate
Wal Mart
04.2018 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
Education
GED -
Marshalltown Sr High
Marshalltown, IA06-1988
Skills
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Professional telephone demeanor
- Conflict resolution
- Microsoft outlook
- Customer relations
- Payment processing
- Scheduling
- Problem resolution
- Product knowledge
- Building rapport
- Account updating
- POS systems expert
- Appointment scheduling
- Sales closing
- Receiving support
- Spreadsheets
- Retail store support
Timeline
CSR
Triad by Wifiber
03.2025 - Current
Residential Scheduling
Triad LLC
05.2022 - 03.2025
Customer Service Associate
Wal Mart
04.2018 - 05.2022
GED -
Marshalltown Sr High
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