Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Cordova

Tucson

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to offering exceptional assistance to team members and clients.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist

Amazing Lash Studio
Tucson, AZ
06.2024 - Current
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handle cash transactions and maintained sales and payments records accurately.
  • Resolve customer problems and complaints.
  • Improve appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Confirm appointments, communicate with clients, and update client records.
  • Answer phones promptly and direct incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

House Manager

Cordova residence
Tucson, AZ
02.2017 - Current
  • Manage financial responsibilities
  • Organized and maintained household inventory records, including supplies and equipment.
  • Developed systems for efficient management of daily operations.
  • Established standards for cleanliness, hygiene, and orderliness.
  • Developed and implementing age-appropriate lesson plans to promote physical, social, and intellectual growth.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Assisted children in development of communication and problem-solving skills.
  • Used positive reinforcement and behavior modeling.

Barista

Desert eagle coffee
Phoenix, AZ
09.2016 - 02.2017
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.

Waitress

Curves
Tucson, AZ
04.2016 - 09.2016
  • Greeted guests in a timely and professional manner
  • Took orders for food and drinks and delivered them to guests.
  • Maintained full knowledge of beverage lists and promotions
  • Upheld strict cash handling procedures
  • Bussed tables as needed
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served alcoholic beverages responsibly in accordance with state laws.

Sales Associate/ Cashier

Sports Authority
Tucson, AZ
01.2014 - 04.2016
  • Communicate and interact with customers and team members
  • Able to work well under pressure while maintain accuracy
  • Multitask in a thriving environment
  • Work comfortable and professionally advising customers on specific products and merchandise
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Greeted customers and provided excellent customer service
  • Built loyal clientele through friendly interactions and consistent appreciation.

Courtesy Clerk

Fry's Food Store
Tucson, AZ
01.2013 - 01.2014
  • Assisted unloading grocery items into check stands, bagged grocery's and provided carry out service for customers
  • Conducted price checks, take return products back to proper shelf locations
  • Maintained store shelves by cleaning and fronting products
  • Gathered shopping carts form parking lot
  • Assisted in the cleaning up of store and general housekeeping
  • Provide great customer service
  • Greeted guests in a timely and professional manner
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Consistently provided professional, friendly and engaging service.

Volunteer Cashier

University of Arizona Stadium
Tucson, AZ
01.2012 - 01.2012
  • Maintained inventory for the snack bar
  • In charge of setting up for service
  • Provided great customer service
  • Completed customer transaction utilizing a cashbox
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.

Education

Diploma -

Sunnyside High School
01.2014

Some College (No Degree) - Pharmacy

Pima Community College
Tucson, AZ

Skills

  • Customer-oriented
  • Quick learner
  • Appointment scheduling
  • Housekeeping
  • Financial Management
  • Cash Handling
  • Conflict Resolution
  • Time Management Skills
  • Dependable and Responsible
  • Organization
  • Multitasking

Certification

  • Bartending, 2016, Bartending academy of Tucson
  • Title 4 liquor law license on sale/off sale

Timeline

Receptionist

Amazing Lash Studio
06.2024 - Current

House Manager

Cordova residence
02.2017 - Current

Barista

Desert eagle coffee
09.2016 - 02.2017

Waitress

Curves
04.2016 - 09.2016

Sales Associate/ Cashier

Sports Authority
01.2014 - 04.2016

Courtesy Clerk

Fry's Food Store
01.2013 - 01.2014

Volunteer Cashier

University of Arizona Stadium
01.2012 - 01.2012

Some College (No Degree) - Pharmacy

Pima Community College

Diploma -

Sunnyside High School

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Michelle Cordova