Michilena A. Newbery
Buckeye
Summary
Experienced and goal oriented with a demonstrated track record of customer service skills. Core competencies include
Professional with proven track record in administrative support, adept at managing schedules, organizing documents, and streamlining office operations. Known for strong team collaboration and delivering consistent results in dynamic environments. Proficient in Microsoft Office Suite, effective communication, and multitasking. Reliable and adaptable, ensuring efficiency and productivity in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Office Administration Assistant
NICOA (All Faith Community Services)
07.2023 - Current
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
Office Sales Representative
West Valley Rock
06.2020 - 10.2022
- Developed customized proposals tailored to client needs, effectively demonstrating the value proposition of offered solutions.
- Increased sales revenue by consistently meeting and exceeding monthly targets through effective client engagement and product demonstrations.
- Collaborated with the marketing team to develop targeted promotional campaigns for boosting product visibility and generating leads.
Bartender
Rex’s Saloon/ The Sequel
01.2014 - 04.2020
- Verify I.D. and age requirements
- Mix traditional and creative cocktails
- Inventory and stocking of product
- Proper use of POS system
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
Pharmacy Benefits Technician Trainee
Humana Inc.
01.2013 - 10.2012
- Adhere to opening and closing procedures
- Excellent customer service to create a positive atmosphere
- Keeping behind the bar and on the floor clean and safe
- Troubleshoot member services
- Return telephone calls in a timely manner
- Process refunds
- Process electronic refills
Pharmacy Technician Trainee
Wal-Mart Pharmacy
01.2011 - 01.2012
- Organize prescriptions
- Process orders and returns
- Stock orders
- Count and fill prescriptions
- Coordinate doctor and Insurance information
- Label prescriptions
- Delegate responsibilities
Pharmacy Cashier
Wal-Mart Pharmacy
01.2010 - 01.2011
- Assist customers
- Product returns
- Assist with OTC stocking
- Complete claims for damaged product
- Cashier
- Enter required information for Sudafed
Administrative Manager/Katrina Catastrophe
P.K. Inc.
01.2009 - 01.2010
- Receptionist
- Damage assessment
- Liaison for Insurance and
- Procurement/Inventory management
- Accounts payable
- Payroll
Skills
- Budget Preparation
- Project Coordinator
- Payroll Inventory
- Microsoft Office
- Verbal communication
- Filing systems
- Scheduling appointments
- Document preparation
- Customer service
- Patience and composure
- Cash handling
Timeline
Office Administration Assistant
NICOA (All Faith Community Services)
07.2023 - Current
Office Sales Representative
West Valley Rock
06.2020 - 10.2022
Bartender
Rex’s Saloon/ The Sequel
01.2014 - 04.2020
Pharmacy Benefits Technician Trainee
Humana Inc.
01.2013 - 10.2012
Pharmacy Technician Trainee
Wal-Mart Pharmacy
01.2011 - 01.2012
Pharmacy Cashier
Wal-Mart Pharmacy
01.2010 - 01.2011
Administrative Manager/Katrina Catastrophe
P.K. Inc.
01.2009 - 01.2010
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