MIGUEL ESPINOZA
Eloy
Summary
I've expanded my working knowledge to include sales, blue-collar, customer service, record keeping, management, musical showmanship, and law enforcement. You'll find my aptitude to learn any task refreshing. You'll find my willingness to learn refreshing and come to understand the confidence from my previous statements. I'm now looking for a career with a company that is looking for an ambitious associate that is looking to provide a bright future for their family.
Overview
9
9
years of professional experience
Work History
Driver
Uber
12.2021 - Current
- Provided my vehicle as a taxi service.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- 1,773 total trips completed with a customer service rating of 4.98 out of 5 stars.
Well Tester Operator 2
Select Energy Services
01.2022 - 02.2025
- Supervised/trained employees and project managed job sites to ensure optimal performance from the start of drilling operations to the end of well production.
- Operated forklifts, manlifts, and towed heavy equipment. As well as staging various machinery to comply with OSHA's standard operating procedures.
- Ensured gas, oil, sand, and water separators were functional and performed necessary maintenance.
- Trained subordinates to operate the aforementioned heavy vehicles and separators, and many other operations that require substantial attention to detail.
- Analyzed flowback data to optimize well performance and production efficiency.
- Compiled detailed reports of gains, losses, rates, and many other factors that affect drilling operations and well production; to ensure that all measures are being taken to safely maximize the production of oil and gas.
- My knowledge was extensive to the point that I was entrusted with experimental equipment and operating procedures that were implemented to reduce gas emission.
Assistant Store Manager
Foodtown IGA
12.2020 - 12.2021
- Promoted to assistant store manager after one month.
- Assisted with day-to-day tasks such as supervising employees, inventory management, communicating with vendors, training new associates, and ensuring customer satisfaction. As well as verifying the accuracy of safe money and employee tills.
- Minor involvement with bookkeeping by using quickbooks to account for weekly gains, losses, and vendor expenditures.
JCP.com Lead
JCPenney
11.2020 - 05.2021
- Began my employment as a cashier and promoted to jewelry salesman in less than a month because of my credit card application rate while cashiering.
- In February I was awarded as one of the top 3 sales associates in Arizona.
- As a jewelry salesman I was being trained to management and acquired multiple responsibilities to include counting employee tills, inventory management, opening/closing procedures, deescalating disputes, and ensuring customer satisfaction when my subordinates were unable to resolve a situation.
- I received my promotion in March as the lead of JCP.com (online orders) where I was tasked with assisting clients whose orders have been delayed, mishandled, as well as gathering and packaging their items with a small team of two under my supervision.
Correctional Officer
CoreCivic
12.2018 - 09.2020
- With minimal supervision performed routine duties in accordance with established policies, regulations, and procedures to maintain order: provided for the safety, security, and direct supervision of those in my care during all phases of activity in the facility.
- Supervised and coordinated 1-250 detainees daily.
- Department of Homeland Security: Entry on Duty (EOD) security clearance.
- Trained in De-Escalation techniques.
- A primary goal of CoreCivic is to lower the amount of detainee grievances and incidents that require use of force or medical attention. Not once has a detainee grieved my conduct as an officer; nor have I had to make an emergency call for detainee outbursts or medical care under my supervision. I accredit my foresight with these achievements.
Customer Service Representative
Sam's Club
12.2016 - 08.2017
- Served new and existing clients.
- Responsible for day-to-day transactions as a cashier.
- Obtained new clients and upsold purchases.
- Invited to join the 'Blitz' marketing team (lead by senior staff) which targeted small and large business clients.
- Received employee of the month for April 2017.
- Began cashiering. Promoted in 1 month.
- Received 4th place in Arizona for persuading clients to download the Scan and Go app.
Education
Accounting -
Central Arizona College
05.2016
Marching and Mariachi Band -
Santa Cruz Valley Union High School
05.2014
Skills
- Fluent in Spanish
- Musician
- Management
- Sales
- Disciplinarian
- Customer service
- Record keeping
- Team collaboration
- Problem solving
- Heavy equipment operation
- Safety procedures
- Multitasking Abilities
Timeline
Well Tester Operator 2
Select Energy Services
01.2022 - 02.2025
Driver
Uber
12.2021 - Current
Assistant Store Manager
Foodtown IGA
12.2020 - 12.2021
JCP.com Lead
JCPenney
11.2020 - 05.2021
Correctional Officer
CoreCivic
12.2018 - 09.2020
Customer Service Representative
Sam's Club
12.2016 - 08.2017
Accounting -
Central Arizona College
Marching and Mariachi Band -
Santa Cruz Valley Union High School