Miguel Melo
Glendale,AZ
Summary
Graduate from Arizona State University with a degree in Applied Computing with a certificate in Cybersecurity with a robust foundation in network-oriented concepts. Brings hands-on experience in network analysis through wardriving with Kismet, evidenced by the development of an academic poster and a comprehensive research paper. Eager to leverage a broad technological skill set and a passion for educational technology in a challenging role that bridges the gap between technology and user-centric services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Desert Heights Charter Schools
09.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Worked with MDM to configure and troubleshoot student iPads
- Worked with ticketing system (FMX) to solve staff issues
- Performed tests of functionality, security, and performance of different workstations and devices.
- Troubleshooted level 1 networking issues using Meraki switches and APs
- Monitored system performance to identify potential issues.
Library Aide
City of Peoria
09.2023 - 09.2024
- Worked with municipal software (Polaris LEAP)to handle patron requests
- Helped lead workshops to deliver content to patrons
- Answered patron questions in-person or by phone regarding library services and resources.
- Troubleshooted patron software/hardware issues
- Handled check-in and check-out process of library books and materials at circulation desk.
Educational Technology Champion
Arizona State University
01.2020 - 05.2024
- Created and delivered resources on different types of technology related to education
- Troubleshooted problems regarding educational tech
- Led workshops on integrating technology into lesson plans to improve learning outcomes
- Communicated with both students and staff to help with projects
Education
Bachelor of Science - Applied Computing
Arizona State University
Tempe, AZ05.2024
Skills
- Linux
- Python
- Educational Technology
- Console/Terminal Environments
- OSI Model
- Network Troubleshooting
- Cisco Meraki devices
Certification
- Cybersecurity, Arizona State University, 2024, Went into more depth in topics brought up in Major coursework. Topics include: WLAN functionalities, Encryption methods and procedures, live case studies.
- Using Python To Interact with the Operating System, Coursera, 2023
- Technical Support Fundamentals, Google, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Help Desk Technician
Desert Heights Charter Schools
09.2024 - Current
Library Aide
City of Peoria
09.2023 - 09.2024
Educational Technology Champion
Arizona State University
01.2020 - 05.2024
- Cybersecurity, Arizona State University, 2024, Went into more depth in topics brought up in Major coursework. Topics include: WLAN functionalities, Encryption methods and procedures, live case studies.
- Using Python To Interact with the Operating System, Coursera, 2023
- Technical Support Fundamentals, Google, 2023
Bachelor of Science - Applied Computing
Arizona State University
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