Miguel Payan
PHOENIX
Summary
Dynamic professional with extensive experience in customer-facing roles. Known for strong attention to detail and adaptability, consistently delivering exceptional service and fostering positive relationships to achieve outstanding results. I am currently an enrolled student at the Aviation Institute of Maintenance working towards obtaining my A&P License and FCC GROL certification.
Overview
12
12
years of professional experience
Work History
Pool Technician
SwimRight Pool Service and Repair
Scottsdale, AZ
07.2025 - Current
- Diagnosed and repaired pool equipment issues, enhancing overall service efficiency.
- Conducted routine pool maintenance, ensuring optimal water quality and equipment functionality.
- Performed chemical balancing tests to guarantee safe swimming conditions for clients.
- Collaborated with clients to understand their needs and provide tailored maintenance solutions.
- New equipment installation
Personal Banker
U.S. Bank
Albuquerque, NM
12.2023 - 03.2025
- Assisted customers with account inquiries and transactions, ensuring an exceptional service experience.
- Educated clients on banking products and services, enhancing financial literacy and product adoption.
- Collaborated with team members to streamline processes, improving operational efficiency within the branch.
- Analyzed customer needs to recommend tailored financial solutions, resulting in increased client satisfaction.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Financial Consultant 3
Sunward Credit Union
Albuquerque, NM
12.2019 - 12.2023
- Developed personalized financial plans aligning with member goals and needs.
- Guided clients through complex financial decisions with expert advice and support.
- Analyzed financial data to provide strategic recommendations for loan products.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Collaborated with operations department to update and revise company policies
- Trained newly hired employees
- completed all required monthly Audits
Teller II
Nusenda Credit Union
Albuquerque, NM
04.2014 - 01.2018
- Processed daily transactions accurately and efficiently, ensuring compliance with financial regulations.
- Assisted members with account inquiries, enhancing customer satisfaction and retention.
- Resolved member issues promptly, contributing to a positive branch atmosphere.
- Trained new tellers on operational procedures and customer service best practices.
- Conducted cash handling duties with precision, maintaining accountability for all funds received.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Education
High School Diploma -
West Mesa High School
Albuquerque, NMA&P License - Aviation Maintenance Technician
Aviation Institute of Maintenance
Phoenix, AZ03-2028
Skills
- Attention to detail
- Microsoft office
- Optimistic mindset
- Cross-selling products
- Team collaboration
- Relationship building
- Leadership skills
- Coachable
- Adaptable to change
- Positive attitude
Timeline
Pool Technician
SwimRight Pool Service and Repair
07.2025 - Current
Personal Banker
U.S. Bank
12.2023 - 03.2025
Financial Consultant 3
Sunward Credit Union
12.2019 - 12.2023
Teller II
Nusenda Credit Union
04.2014 - 01.2018
High School Diploma -
West Mesa High School
A&P License - Aviation Maintenance Technician
Aviation Institute of Maintenance