Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Ivan Reza

Avondale

Summary

Dynamic and results-driven sales professional highly skilled in customer service, relationship management, and delivering top-tier experiences that drive customer loyalty and business growth. I am eager to grow within a company where I can advance and develop professionally. With a strong background in sales and customer service, I excel at working with people, thrive on constructive criticism, and am committed to being both competitive and a collaborative team player.

Overview

8
8
years of professional experience

Work History

Sales Representative

Verizon
08.2020 - 07.2024
  • Led in sales performance, excelling in both individual and team-based commission structures, consistently exceeding targets
  • Participated in specialized sales and customer service training programs, enhancing expertise in product knowledge and CRM strategies
  • Conducted cold calls to potential clients, generating new business and converting leads into loyal customers
  • Delivered outstanding customer experiences by accurately assessing needs, resulting in high satisfaction and repeat business
  • Mentored new associates, improving overall store performance and teamwork.

fulfillment associate

Amazon
11.2018 - 04.2020
  • Efficiently picked and processed orders as part of the high-volume pick unit, ensuring timely and accurate shipments
  • Contributed to maintaining high productivity levels while ensuring attention to detail in a fast-paced environment.

Sales Representative

Sprint
08.2017 - 11.2018
  • Successfully pitched services and products to customers at both a mall kiosk and in-store, contributing to overall sales goals.
  • Assisted with inventory management and cash handling during all shifts.
  • Maintained store cleanliness and organization while executing sales responsibilities.

Sales Representative

MetroPCS
07.2016 - 08.2017
  • Consistently ranked as the top salesperson in the store, known for delivering superior customer service
  • Achieved a 99% satisfaction rate, ensuring that nearly all customers left the store with a device that met their needs.
  • Engaged with customers to understand their needs and recommend appropriate products.
  • Managed inventory, handled cash transactions, and performed opening and closing procedures.
  • Ensured a clean and welcoming store environment, contributing to a positive customer experience.

Education

high school -

Precision

Skills

  • Sales Leadership & Operations (5 years)
  • Customer Service Excellence (5 years)
  • Telecommunications & Retail Sales (4 years)
  • Microsoft Office Suite (1 year)
  • Team Training & Mentorship
  • Cold calling and client engagement
  • Promotional events and community engagement
  • Technical Support & Troubleshooting Proficient in resolving technical issues for customers

Projects

Verizon NFL Launch, Verizon stadium Home internet sales, Was stationed at a kiosk at the Arizona Cardinals were we engaged with the fans there and educated them on both Verizon home internet and closed sales of services.

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Verizon
08.2020 - 07.2024

fulfillment associate

Amazon
11.2018 - 04.2020

Sales Representative

Sprint
08.2017 - 11.2018

Sales Representative

MetroPCS
07.2016 - 08.2017

high school -

Precision

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Ivan Reza