Mika Cook
Phoenix,AZ
Summary
Dedicated, professional, and organized leader seeking an opportunity to utilize 10 years relevant experience and skills in customer service and sales to pursue roles with increased responsibilities and new opportunities. Adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Interpersonal relationship builder eager to secure position in Customer Service, Sales, or Administrative with a dynamic company.
Overview
11
11
years of professional experience
Work History
Server
Red Lobster
01.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained and mentored new staff on menu items and service protocols.
- Collaborated with kitchen staff to streamline communication and improve food presentation.
- Implemented upselling techniques, increasing overall sales during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Manager
Subway
01.2024 - 10.2024
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service.
- Created employee schedules to optimize staffing levels while meeting business demands.
Quality Control
DICK'S Sporting Goods
08.2021 - 01.2024
- Conduct audits in order to ensure accuracy & compliance throughout the processing & support areas of the distribution center
- Responsible for chargebacks and capturing vendor errors for compliance issues.
- Recognized potential issues with inventory staging and quality control and engineered changes.
Server
Valley Dairy Restaurant
06.2020 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Denny's
05.2018 - 03.2020
- Multitasking role where I lead the servers and restaurant while management was not present
- Responsible for opening and closing key holder duties as well as providing excellent customer service, training and as the team captain.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Subway Team Leader
Subway
06.2014 - 05.2018
- Responsible for opening and closing duties as well as being a store key holder
- Ensured customers expectations were exceeded, as well as preparing the teams schedule and training for new team members.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and presented food in compliance with health and safety guidelines.
- Kept workplace clean and organized in line with restaurant policies.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted guests, promoted specials, and took orders.
Education
Skills
- Microsoft Office Suite, Serving, Leading, Managing, Sales, Customer Service, Various POS systems, Food Handling and Services, Auditing, Quality Control, Cash Handling
References
Available Upon Request
Timeline
Server
Red Lobster
01.2025 - Current
Restaurant Manager
Subway
01.2024 - 10.2024
Quality Control
DICK'S Sporting Goods
08.2021 - 01.2024
Server
Valley Dairy Restaurant
06.2020 - 07.2021
Server
Denny's
05.2018 - 03.2020
Subway Team Leader
Subway
06.2014 - 05.2018
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