Mikaela Gist
Phoenix
Summary
Trilingual communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Flexible and able to adapt to changing situations and fast paced environments. CPR and First Aid Certified. Special needs experience. Knowledge of aircraft systems. Charismatic and engaging with a natural gift for hosting. Passionate to deliver exceptional service and showcase company values.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Wildcat Marketing
Tucson
04.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
Caregiver
Homewell Care Services
Tucson
05.2019 - 11.2023
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Sales Associate
Cato Fashions
Tucson
11.2018 - 08.2020
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Home School
Tucson, AZSkills
- Customer service
- Safety
- Communication skills
- Time management
- Attention to detail
- Adaptability and flexibility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Affiliations
Hobbies: Hiking, I am a nature enthusiast!
Cooking, then hosting my family and friends for dinner to rate my meals!
Volunteering, I get from giving. Over the years I have volunteered with many local organizations and outreaches, some religious and some not. It is when I feel most fulfilled.
Boxing, a fun way I stay active and learn defense.
Travel, any opportunity I get to hop on a flight, I’m there!
References
References available upon request.
Timeline
Customer Service Representative
Wildcat Marketing
04.2021 - Current
Caregiver
Homewell Care Services
05.2019 - 11.2023
Sales Associate
Cato Fashions
11.2018 - 08.2020
Home School