Mikal Alcala
Mesa
Summary
Proficient in managing complex operational functions and executing process improvements. Demonstrated leadership in fostering team collaboration to achieve organizational goals. Expertise in strategic planning and resource management to enhance operational efficiency. Transitioning careers with a robust set of transferable skills.
Overview
12
12
years of professional experience
Work History
Operations Manager
Sharecare Health Data Services
08.2021 - Current
- Managed operations team while maintaining compliance with established company protocols.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Office Manager
Staff on Site
02.2019 - 01.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Performed human resources functions to guarantee compliance and enhance efficiency.
- Supervised employee management initiatives to foster collaboration and efficiency.
Managed Care Coordinator
Mountain Shire Management
11.2012 - 04.2017
- Oversaw operations to guarantee compliance and provide exceptional care.
- Elevated marketing outreach and reinforced client connections using both digital and face-to-face communication methods.
- Collaborated with healthcare providers to identify gaps in care, devising targeted interventions for improvement.
Education
Associate of Arts - Philosophy
Mesa Community College
Mesa, AZ03.2024
Skills
- Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint)
- Client relationship management
- Customer Service
- Organizational leadership
- Verbal and written communication
- Attention to detail
- Problem solving
- Project management
- Team leadership
- Information analysis
- Operations oversight
- Clinical care coordination
- Time management
- Regulatory compliance
Timeline
Operations Manager
Sharecare Health Data Services
08.2021 - Current
Office Manager
Staff on Site
02.2019 - 01.2020
Managed Care Coordinator
Mountain Shire Management
11.2012 - 04.2017
Associate of Arts - Philosophy
Mesa Community College
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