Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Chamness

Gilbert

Summary

Hard working and focused individual who is always passionate about my work. Always keeps a positive attitude, works great independently and with a team. Great problem solver, a fast reactor and is very adaptable.

Overview

8
8
years of professional experience

Work History

Emergency Medical Technician

Banner Health
Mesa, AZ
02.2023 - Current
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.

ER Technician

Tempe St Lukes
Tempe, AZ
04.2021 - 10.2022
  • Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
  • Assisted medical professionals with diagnostic procedures, contributing to accurate diagnoses and appropriate treatment plans.
  • Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
  • Attended regular training sessions to stay current on best practices within emergency medicine field.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Completed necessary reports and documentation on time and to specifications.

Customer Service Representative

Avis Budget Group
Mesa, AZ
07.2019 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Team Lead

Hertz Car Rental
Phoenix, AZ
03.2016 - 08.2018
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Red Mountain High School
Mesa, AZ

EMT

Pima Medical Institute
Mesa, AZ

Skills

  • Patient Stabilization
  • Cardiopulmonary Resuscitation
  • Advanced Life Support
  • Customer service excellence
  • Medical Records Management
  • Cardiac monitoring
  • Basic Life Support
  • Patient Assessments
  • Critical decision-making skills
  • Problem-Solving
  • Complaint resolution
  • Staff education and training

Timeline

Emergency Medical Technician

Banner Health
02.2023 - Current

ER Technician

Tempe St Lukes
04.2021 - 10.2022

Customer Service Representative

Avis Budget Group
07.2019 - 04.2021

Team Lead

Hertz Car Rental
03.2016 - 08.2018

High School Diploma -

Red Mountain High School

EMT

Pima Medical Institute

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Mikayla Chamness