Mikayla Mouritsen
Mesa
Summary
Dynamic project manager with a proven track record at Monarchy Media, excelling in portfolio management and strategic project execution. Adept at problem resolution and data analysis, I leverage strong communication skills to drive team success and enhance customer satisfaction, consistently achieving service goals and fostering robust client relationships.
Overview
13
13
years of professional experience
Work History
Lead Project Manager
Monarchy Media
12.2021 - Current
- Directed portfolio management activities and strategic alignment of project goals.
- Directed project execution strategies, contingency planning, and problem resolution.
- Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Inbound Customer Care
GoDaddy
01.2019 - 12.2021
- Identified upselling opportunities while maintaining excellent customer service standards
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction
- Worked closely with the team to meet or exceed service goals on a consistent basis
- Updated customer accounts with accurate information after each interaction
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Account Executive
Vantage Freight/Emerge TMS
01.2017 - 01.2019
- Developed and maintained robust pipeline of qualified leads through effective prospecting, networking, and building strong relationships
- Leveraged CRM systems to track sales activities, manage client interactions, and generate accurate sales forecasts
- Coordinated with sales team to share best practices, provide training and mentorship to junior account executives, and contribute to overall team success
- Employed consultative selling techniques to understand client pain points, identify business needs, and propose tailored solutions
Assistant Manager
In N Out
01.2012 - 01.2017
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Coached associates to create strong team consistently delivering best-in-class customer experiences
- Worked with management team to react to customer service issues, customer complaints and business opportunities
- Maintained safe work environment for employees, vendors and customers
Education
High School Diploma -
Kingman Academy High
Mesa, AZ01.2017
Skills
- Communication
- Customer service
- Project Management
- Sales
- Department Oversight
- Operations Oversight
- Portfolio management
- Problem resolution
- Data analysis
- Project management
Timeline
Lead Project Manager
Monarchy Media
12.2021 - Current
Inbound Customer Care
GoDaddy
01.2019 - 12.2021
Account Executive
Vantage Freight/Emerge TMS
01.2017 - 01.2019
Assistant Manager
In N Out
01.2012 - 01.2017
High School Diploma -
Kingman Academy High
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