Mikaylah Lesueur
Laveen
Summary
Proactive front desk receptionist with a strong background in stakeholder communication and administrative management. Skilled in identifying operational inefficiencies and implementing improvements that enhance patient flow and satisfaction, contributing to team metrics and departmental goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Central Phoenix Obestrics
Phoenix, AZ
02.2020 - 10.2025
- Patient Greeting & Check-In: Welcoming patients and visitors, directing them appropriately, and managing patient flow.
- Administrative Duties: Answering, screening, and forwarding phone calls; managing emails and patient inquiries.
- Scheduling & Registration: Scheduling, rescheduling, and confirming appointments; registering new patients and updating demographic information.
- Insurance & Billing: Verifying insurance eligibility, collecting co-pays, and processing payments.
- Data Management: Maintaining accurate patient records in the EMR system, ensuring HIPAA compliance.
- Waiting Room Maintenance: Maintaining a clean, organized, and welcoming environment
Education
High School Diploma -
South Pointe Highschool
Phoenix, AZSkills
- Experience in stakeholder and communication management
- Experience implementing process improvements
- Experience working independently with minimal supervision
- Proactively identify and address operational inefficiencies
- Contribute to team metrics and departmental goals
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Timeline
Front Desk Receptionist
Central Phoenix Obestrics
02.2020 - 10.2025
High School Diploma -
South Pointe Highschool