Mike Schrey
Goodyear,Az
Summary
Service Manager with extensive experience at The Hiller Companies, excelling in team leadership and customer service. Skilled in equipment troubleshooting and fostering collaboration, ensuring high-quality service delivery and enhanced client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Call/Repair Supervisor
The Hiller Companies
Phoenix, AZ
08.2021 - 10.2025
- Supervised repair teams to ensure timely and quality service delivery.
- Coordinated work schedules and prioritized tasks to optimize workflow efficiency.
- Trained new technicians on repair protocols and safety standards.
- Implemented process improvements, reducing turnaround times for repairs.
- Monitored inventory levels and ordered necessary parts to maintain project continuity.
- Ensured compliance with industry regulations and company policies during operations.
- Maintained accurate records of completed repairs, enabling efficient warranty claims processing when required.
- Managed a team of technicians, delegating tasks efficiently to maximize performance and meet deadlines.
- Collaborated with other department supervisors to develop cross-functional strategies for equipment maintenance and repair.
- Reduced downtime for repairs by streamlining work order processes and prioritizing urgent tasks.
- Established strong relationships with clients, addressing concerns promptly to maintain long-term partnerships.
- Improved customer satisfaction by ensuring timely completion of repair projects and maintaining clear communication channels.
Service Manager
The Hiller Companies
Phoenix, AZ
08.2018 - 08.2022
- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Managed team performance, providing coaching and feedback to enhance productivity.
- Developed training programs for new staff, fostering skill development and retention.
- Implemented process improvements that streamlined service delivery and reduced response times.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Cultivated strong relationships with clients, enhancing loyalty and repeat business opportunities.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Inspections Supervisor
American Fire/ The Hiller Companies
Phoenix, AZ
08.2010 - 08.2018
- Supervised inspection teams to ensure compliance with safety and quality standards.
- Developed inspection protocols to enhance operational efficiency and accuracy.
- Trained and mentored new inspectors on procedures and best practices.
- Conducted regular audits of inspection processes to identify areas for improvement.
- Implemented corrective actions based on inspection findings to reduce defects.
- Collaborated with cross-functional teams to address quality issues swiftly.
- Ensured compliance with industry standards and regulations through thorough inspections and rigorous documentation practices.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ05.1986
Skills
- Diagnostic skills
- Hydraulic systems
- Maintenance scheduling
- Electrical systems
- Equipment troubleshooting
- Pneumatic systems
- Delegation
- Scheduling expertise
- Maintaining components
- Installation procedures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Skilled maintenance and repair
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Tools and equipment maintenance
- Dependable and consistent
- Reliability
- Troubleshooting skills
- Team collaboration
- Adaptability and flexibility
Certification
NICET Level 3 Fire Alarm EXP. 5-31-2025
Az ROC Lic. CR-11 345163
Timeline
Service Call/Repair Supervisor
The Hiller Companies
08.2021 - 10.2025
Service Manager
The Hiller Companies
08.2018 - 08.2022
Inspections Supervisor
American Fire/ The Hiller Companies
08.2010 - 08.2018
High School Diploma -
Sunnyslope High School