Mikela Higa-Peeples
Peoria
Summary
Accomplished Lead Server and Grand Opening Trainer at Black Bear Diner, adept in organization and exceptional communication. Excelled in enhancing customer satisfaction and streamlining service operations, demonstrating problem-solving and a positive attitude. Successfully trained teams, contributing to significant grand opening successes. Skilled in multitasking and fostering a supportive team environment.
Overview
12
12
years of professional experience
Work History
Lead Server
Black Bear Diner
03.2021 - Current
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Lead Server
Black Bear Diner
03.2017 - 07.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among peers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Grand Opening Trainer
Black Bear Diner
10.2017 - 08.2019
- Managed time efficiently by prioritizing tasks and maintaining a detailed schedule of upcoming training sessions and deadlines.
- Collaborated with management to identify specific training needs and tailor programs accordingly for optimal results.
- Developed positive rapport with new hires by creating an inclusive atmosphere that encouraged open communication between trainees and trainers alike during Grand Opening preparations.
- Communicated effectively with diverse groups of individuals, adapting training styles to accommodate various learning preferences.
- Contributed to the overall success of Grand Opening events by collaborating with team members to address any unexpected challenges or issues that arose during the planning process.
Server
Black Bear Diner
08.2013 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Barry Goldwater High School
Phoenix, AZ2013
Skills
- Problem-solving
- Organization and efficiency
- Exceptional communication
- Positive and friendly attitude
Timeline
Lead Server
Black Bear Diner
03.2021 - Current
Grand Opening Trainer
Black Bear Diner
10.2017 - 08.2019
Lead Server
Black Bear Diner
03.2017 - 07.2020
Server
Black Bear Diner
08.2013 - 03.2017
Barry Goldwater High School
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