Mikhail Patterson

Lead customers through a series of information gathering questions to help them select the right vehicle.

Build value on vehicle with test drive and product knowledge.

Trail Close to gain customer commitment on deal.

Present numbers and close the deal.

Lead Car Sales Associate, helped customers pick a vehicle properly complete a credit application, negotiate deal for closing. Responsible for Turn Overs when necessary.

Helped customers with selection of available merchandise. Upsell customers on mattresses and Top of Bedding. Take turn overs and assist other sales reps when needed.

• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.