Mikia-Joy Maltby
Mesa
Summary
Proven track record of enhancing efficiency and productivity for Butch Maltby by expertly managing schedules and coordinating travel arrangements. Skilled in Office Management and possesses advanced interpersonal skills, ensuring seamless operations and superior customer service.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position. Ready to help team achieve company goals.
Organized and Dependable with multiple priorities with a positive attitude always putting others before myself and being slow to speak and quick to listen to others.
Overview
12
12
years of professional experience
Work History
Personal Assistant to the Owner
Butch Maltby
2023.01 - Current
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Displayed absolute discretion at handling confidential information.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Used discretion when handling confidential information.
- Led staff and vendors in providing high level of service for owner and guests.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Makeup Artist
Self Employed
2018.08 - 2024.08
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Coordinated with photographers and stylists to achieve desired looks for editorial shoots, ensuring cohesive and striking visual outcomes.
- Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
Front Desk Receptionist
Touchpoint Solutions
2012.11 - 2024.04
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Personal Assistant to the Owner
Travel Leaders
2015.09 - 2022.05
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Sourced and ordered office equipment and supplies.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Used discretion when handling confidential information.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Personal Assistant
Michelle Stellers
2017.03 - 2020.11
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
Sales Manager
Chico's
2019.12 - 2020.03
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Stylist
Infinities Hair Salon
2019.03 - 2020.03
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Fashion Stylist Assistant
Eve's Revolution
2017.05 - 2019.12
- Demonstrated versatility by working with diverse clientele across various age groups, body shapes, and style preferences.
- Coordinated travel arrangements for both domestic and international assignments, ensuring a seamless experience for all parties involved.
- Expanded client base by providing exceptional customer service and consistently exceeding expectations through attention to detail.
- Assisted head stylist in coordinating outfits for high-profile fashion events, resulting in positive media coverage.
- Enhanced client satisfaction by providing personalized styling recommendations based on their preferences and body types.
- Contributed to a streamlined process for fittings and alterations by taking accurate measurements for tailoring adjustments.
- Organized fashion shoots by collaborating with photographers, models, and makeup artists to achieve the desired look.
- Communicated effectively with clients regarding their needs and preferences during initial consultation meetings to provide customized styling solutions.
- Collaborated closely with hair and makeup artists to create a harmonious overall look that aligned with the client''s vision and individual style.
- Developed strong relationships with vendors and designers to secure exclusive pieces for clients'' wardrobes.
- Stayed updated on current fashion trends through continuous research, attending industry events, and engaging with fellow professionals.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
Stylist
J Gregory Salon
2018.03 - 2019.04
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Organized sales area and work station to showcase products and boost sales.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Resolved guest complaints about service or style.
Waitress
TGI Fridays
2017.02 - 2019.03
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Youth Leader
New Life Church
2015.04 - 2019.03
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Facilitated open communication among group members, promoting healthy conflict resolution techniques when needed.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Organized successful fundraising events, securing resources for youth programs.
- Delivered engaging presentations on topics relevant to adolescent development and leadership skills.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Recruited new members through targeted outreach efforts such as school visits or social media campaigns.
- Managed event planning logistics, ensuring successful execution of various youth activities and outings.
- Fostered safe and inclusive environment, ensuring all participants felt valued and heard.
- Led workshops on leadership skills, equipping young people with tools for success in various life situations.
- Advocated for youth needs and interests in community forums, raising awareness and driving change.
Front Desk Receptionist
High Plains Travel
2015.02 - 2019.02
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
- Streamlined check-in processes, reducing wait times for guests.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Organized, maintained and updated information in computer databases.
Hair Stylist
Salon 7
2014.02 - 2019.02
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Private Nanny
Davis Home
2015.03 - 2018.02
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
Sales Associate
AGI Straightners
2016.02 - 2017.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Manager
Target
2014.11 - 2017.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Cosmetology
Salon Professional Academy
Colorado Springs 04.2015
GED -
Lewis Palmer High School
Colorado Springs 03.2013
Skills
- Maintaining Schedules
- Expense Tracking
- Office Management
- Travel Arrangements
- Document Preparation
- Calendar Management
- File Organization
- Meeting Coordination
- Time Management
- Invoice Processing
- Project Planning
- Multitasking and Organization
- Resourcefuld
- Shipping and Receiving Packages
- Schedule Management
- Advanced interpersonal skills
- Customer Service
- Strong Problem Solver
- Office Supply Management
- File and database management
- Attention to Detail
- Social Media Savvy
- Travel Coordination
- Multi-line phone proficiency
- Customer Needs Assessment
- Housekeeping
- Personal training and coaching
- QuickBooks expert
- Restaurant Experience
- Dedicated Team Player
- Exceptional organization
- Microsoft Office proficiency
- Scheduling
- Errands
- Mail Sorting
- Business Development
Timeline
Personal Assistant to the Owner
Butch Maltby
2023.01 - Current
Sales Manager
Chico's
2019.12 - 2020.03
Stylist
Infinities Hair Salon
2019.03 - 2020.03
Makeup Artist
Self Employed
2018.08 - 2024.08
Stylist
J Gregory Salon
2018.03 - 2019.04
Fashion Stylist Assistant
Eve's Revolution
2017.05 - 2019.12
Personal Assistant
Michelle Stellers
2017.03 - 2020.11
Waitress
TGI Fridays
2017.02 - 2019.03
Sales Associate
AGI Straightners
2016.02 - 2017.02
Personal Assistant to the Owner
Travel Leaders
2015.09 - 2022.05
Youth Leader
New Life Church
2015.04 - 2019.03
Private Nanny
Davis Home
2015.03 - 2018.02
Front Desk Receptionist
High Plains Travel
2015.02 - 2019.02
Assistant Manager
Target
2014.11 - 2017.02
Hair Stylist
Salon 7
2014.02 - 2019.02
Front Desk Receptionist
Touchpoint Solutions
2012.11 - 2024.04
Cosmetology
Salon Professional Academy
GED -
Lewis Palmer High School
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