Miles Harrison
Phoenix,AZ
Summary
Customer focused professional with experience handling high volume interactions, resolving concerns efficiently, and communicating clearly in fast paced environments. Known for staying calm under pressure, following procedures accurately and providing respectful service. Brings strong problem solving skills, and reliability.
Overview
6
6
years of professional experience
Work History
Corporate Security Officer
Metro One Loss Prevention Services Group
Phoenix, AZ
11.2025 - Current
- Conducted regular security patrols to ensure safety of corporate premises and personnel.
- Conducted discussions with clients to assess needs and enhance service delivery.
- Monitored surveillance systems to identify and respond to potential security threats effectively.
- Coordinated emergency response plans and trained staff on safety protocols and procedures.
- Developed incident reports detailing security breaches and recommended corrective actions for improvement.
Security Guard/SOC Operator
Alliance Security
New York, NY
06.2023 - 10.2025
- Supervised team of over 15 security personnel during shift.
- Proactive security camera monitoring, accessing control systems and alarms to detect suspicious activity.
- Responded to emergency incidents swiftly, coordinating with law enforcement or first responders as required.
- Conduct regular patrols of the facility and grounds, documenting all findings.
- Communicate effectively with staff and visitors to maintain a safe, professional environment.
- Utilize observation and analytical skills to prevent and mitigate potential threats.
Customer Service Sales Representative
Storibox Technologies
New York, NY
06.2024 - 06.2025
- Resolved access issues for guests by answering phone inquiries and guiding them through troubleshooting steps for purchased photos.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Retail Photographer
Storibox Technologies
New York
12.2021 - 06.2024
- Provided outstanding customer service during photograph sessions in retail environments.
- Assisted customers with photo selections and purchasing using POS systems
- Collaborated with management to resolve customer concerns and maintain smooth operations.
- Volunteered for additional shifts during peak seasons to ensure adequate coverage.
- Worked closely with shift manager to solve problems and handle customer concerns.
Retail Sales Associate
Old Navy, Gap
Manhattan, NY
09.2019 - 12.2021
- Delivered high quality customer service and assisted with merchandise inquiries.
- Processed transactions accurately and maintained cash handling integrity.
- Promoted to team lead within six months due to strong performance and reliability.
- Trained and mentored new sales associates to uphold company standards.
Education
High School Diploma -
A Philip Randolph Campus High School
New York, NY6 2021
Skills
- Security Monitoring & Incident Response
- Access Control & Alarm Systems
- Report Writing & Documentation
- Customer service
- Team Collaboration & Communication
- Call center experience
- Customer Assistance & Conflict Resolution
- POS Systems Spanish Interpreting Reliability
Affiliations
- Security License - 2024
Languages
Spanish
Limited Working
Timeline
Corporate Security Officer
Metro One Loss Prevention Services Group
11.2025 - Current
Customer Service Sales Representative
Storibox Technologies
06.2024 - 06.2025
Security Guard/SOC Operator
Alliance Security
06.2023 - 10.2025
Retail Photographer
Storibox Technologies
12.2021 - 06.2024
Retail Sales Associate
Old Navy, Gap
09.2019 - 12.2021
High School Diploma -
A Philip Randolph Campus High School