Miles Hughes
Mesa
Summary
Proven leader and collaborative team player, excelled in problem resolution and teamwork at Arizona Army National Guard. Achieved positive outcomes in high-pressure environments.
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs.
Overview
13
13
years of professional experience
Work History
Server
Charthouse
Scottsdale, AZ
10.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Staff Sargeant
Arizona Army National Guard
Tucson, AZ
12.2012 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Call Center Representative
Convergys
Tucson, AZ
03.2014 - 03.2017
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders, returns, and exchanges promptly, ensuring adherence to company policies.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo05-2007
Skills
- Customer satisfaction
- Written and oral communication
- Call center operations
- Documentation and reporting
Timeline
Server
Charthouse
10.2022 - Current
Call Center Representative
Convergys
03.2014 - 03.2017
Staff Sargeant
Arizona Army National Guard
12.2012 - 09.2022
High School Diploma -
Adolfo Camarillo High School