Miranda Garcia
Apache Junction
Summary
Dedicated and detail-oriented. Guest Services Supervisor with 6+ years of experience in providing exceptional customer service in the hospitality industry. Seeking a challenging position where I can utilize my strong leadership and communication skills and ensure customer satisfaction. Eager to contribute to a dynamic team and drive continuous improvement in guest services and administrative work.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
State Farm
11.2024 - Current
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Guest Services Supervisor
East West Hospitality
01.2022 - 10.2024
- Worked with and helped to manage a team of guest services representatives, providing training, and some coaching to ensure exceptional customer service standards were consistently met
- Helped to implement new guest services procedures and protocols to streamline operations and enhance overall guest experience
- Coordinated with other departments to resolve guest issues and complaints in a timely and professional manner
- Collaborated with team members to ensure efficient workflow and timely completion of projects
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Administrative Assistant
Northstar Ski Resort
11.2018 - 03.2020
- Greeted and assisted with clients and guests, giving them instructions on where to meet their instructor(s)
- Instructor(s) presented me report cards of their clients riding/skill level, that I would then import into the computer
- Prepared schedules for instructors in the ski school and snowboard school
- Ensured instructor(s) were being paid properly by entering in time sheets in our POS system
Spa Attendant
The Ritz Carlton Lake Tahoe
10.2018 - 11.2019
- Assisted guests in selecting and scheduling spa treatments, ensuring personalized and exceptional service
- Maintained cleanliness and organization in spa facilities, including restocking supplies and sanitizing equipment
- Greeted guests upon arrival, provided tours of spa amenities, and ensured overall satisfaction with their experience
- Collaborated with spa team to coordinate special events and promotions, contributing to increased customer retention and revenue growth
Hostess / Server
Rubicon Pizza Company
06.2018 - 08.2019
- Greeted and seated guests promptly, providing exceptional customer service in a fast-paced dining environment
- Managed reservations and table assignments efficiently, ensuring smooth flow of service and maximizing seating capacity
- Demonstrated strong communication skills by effectively relaying menu specials and drink options to guests, resulting in increased sales
- Assisted running the food and beverages to tables, maintaining high standards of quality and presentation
Kids Club Activity Coordinator
Kyrene Elementary School
10.2014 - 05.2017
- Developed and implemented engaging and age-appropriate activities for children, fostering creativity and social interaction
- Organized and oversaw daily schedules and routines to ensure a smooth flow of programming and maximize participation
- Collaborated with parents, staff, and vendors to coordinate special events and field trips, enhancing the overall experience for children
- Evaluated program effectiveness and gathered feedback from participants to continually improve and enhance the Kids' Club activities
Education
Psychology - Bachelors
Arizona State University
05.2022
Associates in Arts - Associates
Chandler-Gilbert Community College
05.2017
Skills
- Customer Service
- Skilled Collaborator
- Reservation Management
- Attention to Detail
- Customer service
- Computer skills
- Financial transactions
- Data entry
- Committed high achiever
- Adaptive
- Organizational abilities
- Office support
Timeline
Guest Service Representative
State Farm
11.2024 - Current
Guest Services Supervisor
East West Hospitality
01.2022 - 10.2024
Administrative Assistant
Northstar Ski Resort
11.2018 - 03.2020
Spa Attendant
The Ritz Carlton Lake Tahoe
10.2018 - 11.2019
Hostess / Server
Rubicon Pizza Company
06.2018 - 08.2019
Kids Club Activity Coordinator
Kyrene Elementary School
10.2014 - 05.2017
Associates in Arts - Associates
Chandler-Gilbert Community College
Psychology - Bachelors
Arizona State University
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