Mireya Ramirez
Maricopa
Summary
Dedicated professional with extensive experience at Harrahs AkChin, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous attention to cleanliness and effective communication. Bilingual in Spanish, I leverage my hardworking nature to foster positive relationships and ensure seamless operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Housekeeper
Harrahs AkChin
11.2022 - 04.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Cashier/Cook
Harrahs AkChin Casino
06.2019 - 07.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier/Cook
Cilantros Mexican Grill
11.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service
JCPenney
10.2018 - 02.2019
- Enhanced store reputation with excellent customer service and professional demeanor.
- Increased clientele through exceptional customer service and professional communication skills.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Streamlined customer service operations by implementing efficient processes and procedures.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Delivered superior customer service and handles client requests.
- Developed strong relationships with clients through exceptional customer service skills.
Education
Maricopa High School
Maricopa, AZ05.2019
Skills
- Teamwork
- Customer service
- Customer service-focused
- Customer-oriented
- FLUENT IN SPANISH
- Hardworking
- Team support and collaboration
Languages
Spanish
Full Professional
Timeline
Housekeeper
Harrahs AkChin
11.2022 - 04.2025
Cashier/Cook
Harrahs AkChin Casino
06.2019 - 07.2021
Cashier/Cook
Cilantros Mexican Grill
11.2018 - 05.2019
Customer Service
JCPenney
10.2018 - 02.2019
Maricopa High School
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