Mireya Ramirez
Maricopa
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Housekeeper
Harrahs Akchin Casino
Maricopa
11.2022 - Current
- Maintained cleanliness and organization of guest rooms, ensuring a comfortable environment for all visitors.
- Restocked housekeeping supplies and linens efficiently, contributing to uninterrupted service operations.
- Assisted in training new staff members on cleaning procedures and safety protocols, fostering a collaborative team environment.
- Collaborated with team members to manage inventory, ensuring adequate supplies for daily operations.
- Followed safety regulations while handling cleaning chemicals and equipment, maintaining a safe work environment.
- Demonstrated strong attention to detail in all cleaning tasks, contributing to high guest satisfaction levels.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Franciscos
Cashier/Cook
Maricopa
08.2022 - 11.2022
- Prepared and cooked a diverse range of menu items, ensuring high-quality food presentation and taste consistency.
- Managed cash register operations, accurately processing transactions and maintaining balanced cash drawers at all times.
- Assisted in training new staff on food preparation techniques and customer service best practices to enhance team performance.
- Maintained cleanliness and organization of kitchen and dining areas, contributing to a safe and welcoming environment for customers.
- Collaborated with team members to streamline kitchen workflows, reducing wait times and improving overall service efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering a positive dining experience.
Cashier/Cook
Harrahs Ak-Chin Casino
Maricopa
06.2019 - 08.2021
- Prepared and cooked menu items in accordance with health and safety standards, ensuring consistent food quality.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe and welcoming environment.
- Assisted in inventory management by restocking supplies and monitoring product freshness, minimizing waste and losses.
- Collaborated with team members to streamline food preparation processes, improving efficiency and service speed.
- Developed strong communication skills through daily interactions with customers and team members, enhancing team dynamics.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Cook
Cilantros Mexican Grill
Maricopa
10.2017 - 06.2019
- Prepared and cooked menu items in accordance with health and safety standards, ensuring consistent food quality.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe and welcoming environment.
- Collaborated with team members to streamline food preparation processes, improving efficiency and service speed.
- Trained new staff on food safety protocols and cashier responsibilities, fostering a knowledgeable and capable team.
- Developed strong communication skills through daily interactions with customers and team members, enhancing team dynamics.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier/Customer Service Cashier
JCPenney
Casa Grande
10.2018 - 02.2019
- Maintained inventory levels by restocking merchandise and organizing displays, enhancing store presentation and accessibility.
- Assisted customers with product inquiries and returns, fostering a friendly and supportive retail environment.
- Collaborated with team members to execute promotional events, increasing customer engagement and driving sales.
- Monitored sales floor for cleanliness and organization, ensuring a welcoming atmosphere for shopping.
- Resolved customer complaints promptly, cultivating loyalty and encouraging repeat business through effective communication.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Cashier/Server
Tacos N More
Maricopa
11.2016 - 07.2018
- Provided exceptional customer service by accurately processing orders and addressing customer inquiries, enhancing overall satisfaction.
- Managed cash transactions efficiently, ensuring accurate financial reporting and minimizing discrepancies during daily audits.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Maricopa High School
Maricopa, ArizonaSkills
- Team collaboration
- Cash handling
- Customer service
- Food safety
- Staff training
- Cash register operations
- Active listening
- Multitasking and organization
- FLUENT IN SPANISH
- Health and safety compliance
Timeline
Housekeeper
Harrahs Akchin Casino
11.2022 - Current
Franciscos
Cashier/Cook
08.2022 - 11.2022
Cashier/Cook
Harrahs Ak-Chin Casino
06.2019 - 08.2021
Cashier/Customer Service Cashier
JCPenney
10.2018 - 02.2019
Cashier/Cook
Cilantros Mexican Grill
10.2017 - 06.2019
Cashier/Server
Tacos N More
11.2016 - 07.2018
Maricopa High School