Miriam Rivera
Tucson
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Server
HiFi Kitchen and Cocktails
Tucson
08.2020 - 02.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
Laboratory Technician
Skyline Assayers
Tucson
06.2017 - 06.2019
- Operated basic laboratory equipment such as scales, laboratory computer software.
- Contributed to a safe working environment by consistently following established procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
Game Room Attendant Supervisor
Peter Piper Pizza Inc
Tucson
08.2015 - 02.2017
- Assisted customers in selecting and playing arcade games.
- Monitored gaming area for cleanliness and safety compliance.
- Resolved customer inquiries and provided support for game issues.
Education
Diploma
Tucson , AZSkills
- Customer service
- Order processing
- Food safety
- Point of sale
- Conflict resolution
- Time management
- Quality assurance
- Inventory control
Timeline
Server
HiFi Kitchen and Cocktails
08.2020 - 02.2025
Laboratory Technician
Skyline Assayers
06.2017 - 06.2019
Game Room Attendant Supervisor
Peter Piper Pizza Inc
08.2015 - 02.2017
Diploma