Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirjalal Baghirov

Baku,Azerbaijan

Summary

Success-driven Commercial Director, expertly maximising company profitability through creative strategy. Professionally developing key stakeholder relations to improve procurement, increase new business and regularly exceed company targets.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Commercial Director

Techpro DC
Baku, Azerbaijan
01.2023 - Current

*Develop, plan and implement commercial plans and strategies

*Always strive to accelerate and encourage company's growth and success
*Perform market research and analyze threats and opportunities
*Implement new customer acquisition strategies
*Manage existing client relationships
*Collaborate with, coordinate and train diverse teams such as marketing, sales and customer service
*Establish and manage long-term relationship with stakeholders
*Understand the requirements of existing customers
*Track, measure and analyze commercial metrics using KPIs
*Manage and track expenditures, financial goals and budgets

Director Of Business Development

Elcore Distribution
Baku , Azerbaijan
07.2021 - 01.2023

* Building solid relationships with customers, vendors, and distributors, as well as sales and marketing teams.
*Developing in-depth knowledge of company offerings to identify profitable business opportunities.
*Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.
*Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.
*Preparing all documentation required for requests for proposals (RFPs).
*Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
*Developing and managing strategic partnerships to grow business.
*Presenting business or marketing opportunities to company executives and management.
*Selecting automation software and software platforms that best meet company needs.

Business Development Director CIS, Turkey and UK

International Oilfield Supply Co Ltd
Baku, Azerbaijan
12.2020 - 11.2021

*Maintaining current client relationships and identifying potential clients
*Contacting potential customers to develop relationships and sales
*Developing new sales areas and improving sales through various methods
*Researching trends and creating new opportunities to increase sales
*Collaborating with sales and account teams to ensure requirements are met, such as sales numbers and profit goals
*Hiring, training, and managing junior salespeople
*Maintaining a strong understanding of products and services, and innovating new ways to serve businesses

Applications Sales Manager for South Caucasus and

Oracle
Baku, Azerbaijan
09.2018 - 12.2020

*Winning new license sales revenue in line with targets.
*Developing a strategy and sales plan to address the designated territory coverage.
*Helping our partners to build secure and sustainable infrastructure for their key business apps.
*Leveraged on previous Cybersecurity experience and network to build up my expertise around cloud security.
*Driving the implementation of Sales and Marketing campaigns.
*Marshalling internal and Partner resources to conduct campaigns.
*Working with, and influencing the activities of Oracle Partners as appropriate.
*Maintaining an awareness of Oracle's current and future products and services.

EPG Account Executive

Microsoft
Baku, Azerbaijan
04.2016 - 09.2018

*Creating detailed business plans to facilitate the attainment of goals and quotas.
*Managing the entire sales cycle from finding a client to securing a deal.
*Access local IT Security market, identifying key attack vectors in the region.
*Developing holistic CyberSec solutions portfolio helping CSOs to coop with current risks and Zero-day attacks.
*Made sure that each new solution provided integrated into the customers' current architecture overcoming related risks.
*Orchestration of the regional team to design the cybersecurity roadmap around the protection of the environment, identity, network, and devices.
*Expertise in secure app and middleware development principles.
*Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients.
*Provide professional after-sales support to enhance the customers’ dedication
*Respond to complaints and resolve issues aiming at customer contentment and the preservation of the company’s reputation.

B2B Key Account Manager

Azercell
Baku, Azerbaijan
06.2014 - 04.2016

*Promote/sell/secure orders from existing and prospective customers through a relationship-based approach.
*Demonstrate products and services to existing/potential customers and assist them in selecting those best
suited to their needs
*Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new
clients.
*Identify product improvements or new products by remaining current on industry trends, market activities,
and competitors.
*Focusing on growing and developing existing clients, together with generating new business.
*Customer relationship and after-sales care.
*Customer scorecard report management.
*Generating data requests and monitoring.
*Write business plans for all current and opportunity tender business.
*Prepare reports by collecting, analyzing, and summarizing information.
*Management reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
*Managing a range of ongoing business accounts and monitoring sales data.
*Maintain quality service by establishing and enforcing organization standards.
*Anticipate revenues.
*Develop presentations.
*Closing the sale

Customer Relations / Major Account

Azercell
Baku, Azerbaijan
06.2013 - 06.2014

*Communicating courteously with customers by telephone, email, letter and face to face.
*Providing help and advice to customers using your organization’s products or services.
*Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
*Handling customer complaints or any major incidents.
*Keeping accurate records of discussions or correspondence with customers.
*Developing feedback or complaints procedures for customers to use.
*Recommend potential products or services to management by collecting customer information and analyzing customer needs.
*Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Front Office Agent and Helpdesk Team Member

Azercell
Baku , Azerbaijan
08.2009 - 06.2013

*Sell telecommunications products and services to individual customers
*Operational procedures based on customer requests
*Knowledge of front office equipment and systems
*Face to face interaction with customers
*Write and submit accurate orders
*Design customized, cost-effective solutions for the client
*Submit pricing and pre-qualification requests reflecting the client's requirements
*Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
*Help customers with questions, problems and complaints
*Describe new products and services to interested clients
*Configure Mobile device settings
*Organization of Team Building events and trainings

Warehouse Manager

R.A.R
Baku, Azerbaijan
10.2007 - 07.2009

*Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods
*Using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met
*Responding to and dealing with customer communication by email and telephone
*Keeping stock control systems up to date and making sure inventories are accurate
*Planning future capacity requirements
*Organizing the recruitment and training of staff, as well as monitoring staff performance and progress
*Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded
*Producing regular reports and statistics on a daily, weekly and monthly basis
*Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols
*Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
*Liaising with customers, suppliers and transport companies

Assistant warehouse manager

R.A.R
Baku, Azerbaijan
08.2006 - 10.2007

*Responsible for assisting the Warehouse Manager in the successful and timely flow of production work.
*Assist with and oversee all work that is set-up during the day
*Establish and maintain designated work areas and arrange as needed; ensure orderly and safe conditions at all times.
*Ensure proper working condition of work areas, grounds, trucks, tools, fixtures and equipment; arrange for repairs/replacements as needed.
*Responsible for working with the Warehouse Manager to ensure accurate and timely shipping and receiving of all subcontract work materials.
*Keep inventory current at all times.
*Assist in the preparation of and/or conduct time studies necessary to establish accurate consumer hourly rates and piece rates used to provide accurate contract bids for current and future business.
*Perform other duties as required by the nature of the position or as requested by Manager

Sales Executive

R.A.R
Baku, Azerbaijan
09.2005 - 08.2006

*Listening to customer requirements and presenting appropriately to make a sale
*Maintaining and developing relationships with existing customers in person and via telephone calls
*Acting as a contact between a company and its existing and potential markets
*Negotiating on price, costs, delivery and specifications with buyers and managers
*Liaising with suppliers to check the progress of existing orders
*Gaining a clear understanding of customers' businesses and requirements
*Reviewing your own sales performance, aiming to meet or exceed targets

Education

Bachelor of Business Administration -

Azerbaijan State University of Culture and Fine Ar
Baku, Azerbaijan
09.2005 - 06.2009

Skills

  • Competitive and trend analysis
  • Succession planning
  • Vendor management
  • Training and development
  • Bid tendering
  • Sales goal attainment
  • Risk management
  • Commercial strategy development
  • Talent recruitment
  • Confident public speaker
  • Commercial strategies
  • Contract negotiating
  • Project leading
  • Product development

Timeline

Commercial Director

Techpro DC
01.2023 - Current

Director Of Business Development

Elcore Distribution
07.2021 - 01.2023

Business Development Director CIS, Turkey and UK

International Oilfield Supply Co Ltd
12.2020 - 11.2021

Applications Sales Manager for South Caucasus and

Oracle
09.2018 - 12.2020

EPG Account Executive

Microsoft
04.2016 - 09.2018

B2B Key Account Manager

Azercell
06.2014 - 04.2016

Customer Relations / Major Account

Azercell
06.2013 - 06.2014

Front Office Agent and Helpdesk Team Member

Azercell
08.2009 - 06.2013

Warehouse Manager

R.A.R
10.2007 - 07.2009

Assistant warehouse manager

R.A.R
08.2006 - 10.2007

Sales Executive

R.A.R
09.2005 - 08.2006

Bachelor of Business Administration -

Azerbaijan State University of Culture and Fine Ar
09.2005 - 06.2009
Mirjalal Baghirov