Success-driven Commercial Director, expertly maximising company profitability through creative strategy. Professionally developing key stakeholder relations to improve procurement, increase new business and regularly exceed company targets.
*Develop, plan and implement commercial plans and strategies
*Always strive to accelerate and encourage company's growth and success
*Perform market research and analyze threats and opportunities
*Implement new customer acquisition strategies
*Manage existing client relationships
*Collaborate with, coordinate and train diverse teams such as marketing, sales and customer service
*Establish and manage long-term relationship with stakeholders
*Understand the requirements of existing customers
*Track, measure and analyze commercial metrics using KPIs
*Manage and track expenditures, financial goals and budgets
* Building solid relationships with customers, vendors, and distributors, as well as sales and marketing teams.
*Developing in-depth knowledge of company offerings to identify profitable business opportunities.
*Directing marketing efforts by presenting market research to marketing directors and suggesting strategies to expand market research.
*Assessing marketing and sales as well as supplier and vendor operations and recommending improvements as needed.
*Preparing all documentation required for requests for proposals (RFPs).
*Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
*Developing and managing strategic partnerships to grow business.
*Presenting business or marketing opportunities to company executives and management.
*Selecting automation software and software platforms that best meet company needs.
*Maintaining current client relationships and identifying potential clients
*Contacting potential customers to develop relationships and sales
*Developing new sales areas and improving sales through various methods
*Researching trends and creating new opportunities to increase sales
*Collaborating with sales and account teams to ensure requirements are met, such as sales numbers and profit goals
*Hiring, training, and managing junior salespeople
*Maintaining a strong understanding of products and services, and innovating new ways to serve businesses
*Winning new license sales revenue in line with targets.
*Developing a strategy and sales plan to address the designated territory coverage.
*Helping our partners to build secure and sustainable infrastructure for their key business apps.
*Leveraged on previous Cybersecurity experience and network to build up my expertise around cloud security.
*Driving the implementation of Sales and Marketing campaigns.
*Marshalling internal and Partner resources to conduct campaigns.
*Working with, and influencing the activities of Oracle Partners as appropriate.
*Maintaining an awareness of Oracle's current and future products and services.
*Creating detailed business plans to facilitate the attainment of goals and quotas.
*Managing the entire sales cycle from finding a client to securing a deal.
*Access local IT Security market, identifying key attack vectors in the region.
*Developing holistic CyberSec solutions portfolio helping CSOs to coop with current risks and Zero-day attacks.
*Made sure that each new solution provided integrated into the customers' current architecture overcoming related risks.
*Orchestration of the regional team to design the cybersecurity roadmap around the protection of the environment, identity, network, and devices.
*Expertise in secure app and middleware development principles.
*Unearth new sales opportunities through networking and turn them into long-term partnerships Present products to prospective clients.
*Provide professional after-sales support to enhance the customers’ dedication
*Respond to complaints and resolve issues aiming at customer contentment and the preservation of the company’s reputation.
*Promote/sell/secure orders from existing and prospective customers through a relationship-based approach.
*Demonstrate products and services to existing/potential customers and assist them in selecting those best
suited to their needs
*Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new
clients.
*Identify product improvements or new products by remaining current on industry trends, market activities,
and competitors.
*Focusing on growing and developing existing clients, together with generating new business.
*Customer relationship and after-sales care.
*Customer scorecard report management.
*Generating data requests and monitoring.
*Write business plans for all current and opportunity tender business.
*Prepare reports by collecting, analyzing, and summarizing information.
*Management reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
*Managing a range of ongoing business accounts and monitoring sales data.
*Maintain quality service by establishing and enforcing organization standards.
*Anticipate revenues.
*Develop presentations.
*Closing the sale
*Communicating courteously with customers by telephone, email, letter and face to face.
*Providing help and advice to customers using your organization’s products or services.
*Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
*Handling customer complaints or any major incidents.
*Keeping accurate records of discussions or correspondence with customers.
*Developing feedback or complaints procedures for customers to use.
*Recommend potential products or services to management by collecting customer information and analyzing customer needs.
*Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
*Sell telecommunications products and services to individual customers
*Operational procedures based on customer requests
*Knowledge of front office equipment and systems
*Face to face interaction with customers
*Write and submit accurate orders
*Design customized, cost-effective solutions for the client
*Submit pricing and pre-qualification requests reflecting the client's requirements
*Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
*Help customers with questions, problems and complaints
*Describe new products and services to interested clients
*Configure Mobile device settings
*Organization of Team Building events and trainings
*Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods
*Using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met
*Responding to and dealing with customer communication by email and telephone
*Keeping stock control systems up to date and making sure inventories are accurate
*Planning future capacity requirements
*Organizing the recruitment and training of staff, as well as monitoring staff performance and progress
*Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded
*Producing regular reports and statistics on a daily, weekly and monthly basis
*Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols
*Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
*Liaising with customers, suppliers and transport companies
*Responsible for assisting the Warehouse Manager in the successful and timely flow of production work.
*Assist with and oversee all work that is set-up during the day
*Establish and maintain designated work areas and arrange as needed; ensure orderly and safe conditions at all times.
*Ensure proper working condition of work areas, grounds, trucks, tools, fixtures and equipment; arrange for repairs/replacements as needed.
*Responsible for working with the Warehouse Manager to ensure accurate and timely shipping and receiving of all subcontract work materials.
*Keep inventory current at all times.
*Assist in the preparation of and/or conduct time studies necessary to establish accurate consumer hourly rates and piece rates used to provide accurate contract bids for current and future business.
*Perform other duties as required by the nature of the position or as requested by Manager
*Listening to customer requirements and presenting appropriately to make a sale
*Maintaining and developing relationships with existing customers in person and via telephone calls
*Acting as a contact between a company and its existing and potential markets
*Negotiating on price, costs, delivery and specifications with buyers and managers
*Liaising with suppliers to check the progress of existing orders
*Gaining a clear understanding of customers' businesses and requirements
*Reviewing your own sales performance, aiming to meet or exceed targets