Mirna Coleman

Developing long term relationships with customers and sales representatives. Attending ongoing nutrition and brand trainings to increase product knowledge and assist customers in selecting the correct foods and supplements for pet's optimal health and wellness. Informing customers of current store promotions to encourage additional purchases. Enrolling customers in frequent buyer memberships. Building purchase orders in POS system. Receiving and checking in orders. Monitoring sales floor. Assisting in product placement and merchandise displays for attractive and inviting appearance. Taking corrective action such as restocking or reorganizing products. Addressing customer concerns. Training and mentoring new employees, including team leads and managers to maximize team performance. Taking and fulfilling phone and online orders. Occasional assistance with social media, merchandise transfers, deliveries and warehouse duties as needed.

Performed opening and closing museum procedures on a daily basis. Collected admission fees from individuals and tour groups. Explained and sold memberships. Operated Museum Gift Shop including stocking and sales. Assisted with museum floor security and helped to ensure the safety of guests. Helped with the set up and clean up of special events. Registered guests for classes and activities. Answered phones, responded to emails and balanced cash drawers daily.

Released impounded animals to owners. Answered inquiries about lost and found pets. Reviewed adoption questionnaires and provided counseling to potential adopters. Sold license tags to the public. Updated computer files when receiving, adopting, returning or transferring animals. Provided courteous, high quality service to officers and members of the public. Maintained up-to-date knowledge of applicable laws and regulations related to business office activities. Conducted financial transactions by explaining,collecting fees and starting payment plans when necessary. Reviewed and prepared adoption packets, medical records, consent forms and certificates. Counted and reconciled cash drawer daily. Balancing of business office daily receipts. Performed other administrative tasks such as answering phones and scheduling appointments.

Ensured accurate recordkeeping with meticulous attention to detail in processing legal documents, orders, and correspondence. Examined and prepared court documents and records for scanning. Audit records and case files for accuracy.

Performed skin analysis and consulted with clients to determine their concerns. Provided patient education on healthy skincare practices and medication use. Performed facial treatments, chemical peels, microdermabrasion and LED skin therapy. Maintained detailed records of client services and progress notes. Participated in marketing activities such as promotional events and open houses. Provided excellent customer service and skincare treatments to clients. Processed payments, set up appointments and promoted new products and services to help meet business objectives. Assisted with reception duties as needed such as data entry, phones, appointment scheduling and maintaining treatment rooms.

Recommended products and developed customized treatment plans for clients to address their specific needs. Performed treatments such as peels, facials, extractions, wax hair removal, brow tinting and eyelash extensions. Collaborated with vendors on promotional activities to increase sales. Provided exceptional customer service by addressing any issues or concerns quickly and professionally. Promoted my aesthetic services and those of other medical practitioners. Trained other employees on product lines and front office procedures. Other duties consisted of rooming patients, setting appointments, answering phones, verifying insurance benefits, obtaining authorizations, screening applicant resumes and assisting in person interviews.