Misael Colón
Phoenix
Summary
Results-driven customer service professional skilled in strategic problem-solving within high-pressure environments. Led training and development initiatives that improved operational efficiency and guest satisfaction. Strong relationship-building abilities enhance team performance and service delivery. Proficient in navigating various systems to support operational goals.
Overview
4
4
years of professional experience
Work History
Guest Services Representative
ASM Global
Glendale
07.2023 - 03.2025
- Assisted 5,000+ guests per event in a fast-paced, high-pressure environment, ensuring smooth operations during major sporting and entertainment events
- Resolved time-sensitive issues including seating conflicts, accessibility needs, and guest escalations, maintaining service efficiency and customer satisfaction
- Coordinated with departments and supervisors to resolve operational challenges in real time, enhancing guest experience
- Trained and supported new team members, fostering team readiness and ensuring consistent service delivery
- Documented incidents and maintained communication to facilitate operational improvements and enhance future service
Gameday Operations Intern
Arizona Cardinals
Glendale
08.2022 - 02.2023
- Coordinated logistics and execution of large-scale NFL gameday operations for thousands of attendees
- Facilitated event timelines, staffing logistics, and operational workflows to ensure seamless execution
- Managed time-sensitive tasks with operations staff under strict deadlines
- Gained hands-on experience in large-scale event logistics, planning, and cross-functional coordination
Sales Associate/ Team Lead
H&M
Phoenix
05.2021 - 07.2022
- Promoted to Team Lead due to leadership and reliability.
- Coordinated daily store operations and workflow, improving team productivity and customer satisfaction.
Education
MBA - Supply Chain Management
Grand Canyon University
Phoenix, AZ10-2026
Bachelor of Science - Sports and Entertainment Business
Grand Canyon University
Phoenix, AZ04-2025
Skills
- Customer support
- Issue resolution
- Conflict resolution
- Customer training support
- Communication strategies
- Problem-solving techniques
- Empathy development
- Adaptability and teamwork
- Collaborative teamwork
- Microsoft Office Suite and Google Suite
- System navigation
Languages
Spanish
Full Professional
Timeline
Guest Services Representative
ASM Global
07.2023 - 03.2025
Gameday Operations Intern
Arizona Cardinals
08.2022 - 02.2023
Sales Associate/ Team Lead
H&M
05.2021 - 07.2022
MBA - Supply Chain Management
Grand Canyon University
Bachelor of Science - Sports and Entertainment Business
Grand Canyon University