Misti M Murphy

• Ensured passenger safety by conducting pre-flight safety briefings and checks.
• Assisted passengers with boarding procedures and luggage storage on the aircraft.
• Managed in-flight service by providing meals, beverages, and customer support.
• Responded promptly to passenger inquiries and resolved issues during flights.
• Maintained a professional demeanor while handling diverse passenger needs onboard.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
• Responded to medical emergencies as needed during flights.
• Provided assistance to disabled passengers when necessary.
• Worked with air marshals, airport security, and ground personnel to remove unruly passengers.

CASHIER

• Managed cash register operations and maintained cash drawer integrity.
• Assisted customers with product inquiries and provided exceptional service.
• Maintained cleanliness and organization of the checkout area.
• Educated customers on store promotions and loyalty programs.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Helped customers find specific products, answered questions, and offered product advice.

SUPERVISOR

• Supervised front-end team during peak hours to ensure efficient service delivery.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Managed customer complaints and rectified issues to complete satisfaction.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
• Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
• Followed company security procedures for handling large sums of money.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Resolved customer complaints professionally in accordance with company policy.
• Directed and supervised staff performance.
• Counted and balanced registers.