Misty L Garcia
Avondale,AZ
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Patient-centered, with effective multitasking, communication and organizational skills. Schedules appointments, collects co-payments and files and maintains patients' medical records. Hardworking and courteous individual comfortable performing basic clerical duties, including photocopying, scanning and faxing.
Overview
2011
2011
years of professional experience
1
1
Language
Work History
Medical Records
PV OBGYN
Scottdale, Pennsylvania
2011 - 2013
- Duties: EMR, scan and file patient forms, ensure completeness and accuracy on documentation, task results to providers, pull old charts and convert to electronic, assist at check in, check out and telephones as needed, updating patient info, collecting copays and balances, scheduling.
- Ensured data accuracy through meticulous review and verification of medical records and reports.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Enhanced patient care by accurately updating and maintaining medical records.
- Documented all care provided accurately and completely in electronic medical records system.
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
Scheduler
John C Lincoln Breast Health & Research Center
Phoenix, AZ
01.2009 - 01.2011
- Duties: Schedule, customer service, recalls, obtaining and updating patient demographic info, obtaining referral and prior authorization when needed, assisting patient in obtaining correct order for their exam, and locating priors. Served as Medical Interpreter as needed from registration, exam and check out.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Reception
John C Lincoln Wound Care Center
Phoenix, AZ
01.2007 - 01.2008
- Duties: Check in, chart update, insurance verification, obtaining authorizations, incoming and outgoing referrals, collecting copay and balances, records request, scheduling, reminder calls, when helping back office I would room patients and do vitals.
- Maintained an organized and clean reception area to create a welcoming environment for patients.
- Maintained a clean and organized reception area, creating a welcoming atmosphere for guests as they arrived for their tours.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
- Established a welcoming atmosphere by maintaining professional reception areas and addressing visitor inquiries promptly.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
Reception/ MA
Deer Valley OBGYN/ JCL DV
Phoenix, AZ
01.2005 - 01.2007
- Duties: Check in, chart update, insurance verification, obtaining authorizations, incoming and outgoing referrals, collecting copay and balances, records request, scheduling, reminder calls, when helping back office I would room patients and do vitals.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Medical Assistant
James A. Ellis M.D
Calexico, CA
01.2003 - 01.2005
- Duties: Patient vitals, growth chart, administer vaccines, spirometry testing, allergy testing, asthma treatments, clean rooms, vaccine logs, reorder of supplies, patient reminder calls and State Insurance Billing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Some College (No Degree) - General Studies
Imperial Valley College
Imperial Valley, CA01-2005
Medical Assistant
Apollo College
Mesa, AZ01-2002
General Studies
Imperial Valley College
Imperial Valley, CA01-1999
High School Diploma -
Calexico High School
Calexico, CA01-1998
Speech Language Pathology Assistant - Health Sciences
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ 05.2001 -
Skills
Electronic medical records management
Updating medical records
Electronic medical records (EMR) systems
Document management
Timeline
Scheduler
John C Lincoln Breast Health & Research Center
01.2009 - 01.2011
Reception
John C Lincoln Wound Care Center
01.2007 - 01.2008
Reception/ MA
Deer Valley OBGYN/ JCL DV
01.2005 - 01.2007
Medical Assistant
James A. Ellis M.D
01.2003 - 01.2005
Speech Language Pathology Assistant - Health Sciences
Maricopa Community Colleges, Estrella Mountain Community College
05.2001 -
Medical Assistant
Apollo College
General Studies
Imperial Valley College
Medical Records
PV OBGYN
2011 - 2013
Some College (No Degree) - General Studies
Imperial Valley College
High School Diploma -
Calexico High School