Misty Mastrangelo
Tucson
Summary
Responsible Server, adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Office Manager
B&M Roofing
Tucson
04.2019 - 08.2023
- Managed daily office operations, ensuring smooth workflow and organization.
- Coordinated scheduling for roofing projects, optimizing team resources and time.
- Implemented filing systems for project documentation, enhancing accessibility and accuracy.
- Facilitated communication between clients and contractors, streamlining information exchange.
- Developed office procedures to improve efficiency in administrative tasks and support staff.
- Provided training to new employees on office protocols and software systems used.
- Maintained financial records, processing invoices and managing accounts payable efficiently.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Retail Sales Associate
Vapezone Smokeless
Tucson
04.2017 - 04.2019
- Assisted customers in selecting appropriate vaping products and accessories.
- Maintained product displays to ensure a visually appealing shopping environment.
- Educated customers on proper usage and care of vaping devices.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked shelves as needed.
- Handled customer inquiries and resolved issues effectively and promptly.
- Collaborated with team members to improve store operations and customer experience.
- Trained new staff on sales techniques and product knowledge efficiently.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Demonstrated knowledge of store products and services.
Waitress
Hotrods
Vail
04.2017 - 04.2018
- Provided exceptional customer service in fast-paced dining environment.
- Took food and beverage orders accurately from customers.
- Delivered food and drinks promptly to tables while ensuring satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Processed payments and managed cash register operations accurately.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
Front Desk Receptionist
United States Navy (Yeoman)
Vail
03.2009 - 10.2016
- Greeted and assisted visitors in a professional and welcoming manner.
- Managed incoming calls, directing them to appropriate personnel efficiently.
- Scheduled appointments and coordinated meetings for staff members promptly.
- Maintained accurate records of visitor logs and inquiries consistently.
- Provided administrative support, including filing and data entry tasks regularly.
- Assisted with mail distribution and package handling for office operations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
Education
Hamilton High School
AnzaAssociate Degree in Paralegal - Paralegal Studies
Gwinnett College
GA 09.2014 - 10.2016
Skills
- Customer Service
- Order management
- Menu knowledge
- Cleanliness standards
- Team collaboration
- Communication skills
- Relationship building
- Attention to detail
- Supply restocking
- Reliability and punctuality
Timeline
Office Manager
B&M Roofing
04.2019 - 08.2023
Retail Sales Associate
Vapezone Smokeless
04.2017 - 04.2019
Waitress
Hotrods
04.2017 - 04.2018
Associate Degree in Paralegal - Paralegal Studies
Gwinnett College
09.2014 - 10.2016
Front Desk Receptionist
United States Navy (Yeoman)
03.2009 - 10.2016
Hamilton High School
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