Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Mastrangelo

Tucson

Summary

Responsible Server, adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

14
14
years of professional experience
2011
2011
years of post-secondary education

Work History

Office Manager

B&M Roofing
Tucson
04.2019 - 08.2023
  • Managed daily office operations, ensuring smooth workflow and organization.
  • Coordinated scheduling for roofing projects, optimizing team resources and time.
  • Implemented filing systems for project documentation, enhancing accessibility and accuracy.
  • Facilitated communication between clients and contractors, streamlining information exchange.
  • Developed office procedures to improve efficiency in administrative tasks and support staff.
  • Provided training to new employees on office protocols and software systems used.
  • Maintained financial records, processing invoices and managing accounts payable efficiently.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Retail Sales Associate

Vapezone Smokeless
Tucson
04.2017 - 04.2019
  • Assisted customers in selecting appropriate vaping products and accessories.
  • Maintained product displays to ensure a visually appealing shopping environment.
  • Educated customers on proper usage and care of vaping devices.
  • Processed transactions accurately using point-of-sale systems.
  • Managed inventory levels and restocked shelves as needed.
  • Handled customer inquiries and resolved issues effectively and promptly.
  • Collaborated with team members to improve store operations and customer experience.
  • Trained new staff on sales techniques and product knowledge efficiently.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Demonstrated knowledge of store products and services.

Waitress

Hotrods
Vail
04.2017 - 04.2018
  • Provided exceptional customer service in fast-paced dining environment.
  • Took food and beverage orders accurately from customers.
  • Delivered food and drinks promptly to tables while ensuring satisfaction.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled customer inquiries and resolved issues efficiently and courteously.
  • Processed payments and managed cash register operations accurately.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.

Front Desk Receptionist

United States Navy (Yeoman)
Vail
03.2009 - 10.2016
  • Greeted and assisted visitors in a professional and welcoming manner.
  • Managed incoming calls, directing them to appropriate personnel efficiently.
  • Scheduled appointments and coordinated meetings for staff members promptly.
  • Maintained accurate records of visitor logs and inquiries consistently.
  • Provided administrative support, including filing and data entry tasks regularly.
  • Assisted with mail distribution and package handling for office operations.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.

Education

Hamilton High School
Anza

Associate Degree in Paralegal - Paralegal Studies

Gwinnett College
GA
09.2014 - 10.2016

Skills

  • Customer Service
  • Order management
  • Menu knowledge
  • Cleanliness standards
  • Team collaboration
  • Communication skills
  • Relationship building
  • Attention to detail
  • Supply restocking
  • Reliability and punctuality

Timeline

Office Manager

B&M Roofing
04.2019 - 08.2023

Retail Sales Associate

Vapezone Smokeless
04.2017 - 04.2019

Waitress

Hotrods
04.2017 - 04.2018

Associate Degree in Paralegal - Paralegal Studies

Gwinnett College
09.2014 - 10.2016

Front Desk Receptionist

United States Navy (Yeoman)
03.2009 - 10.2016

Hamilton High School
Misty Mastrangelo