Misty Morey

• Managed parts ordering to ensure timely fulfillment of repair work orders. Was also back up to service writer when they were unavailable. Opened work orders during intake process. Performed customer interviews to obtain necessary information to get initial complaint, vehicle information, and approvals for initial time needed. Updated customers on repair status via preferred communication methods including text, email, or calls. Coordinated special order parts to meet specific customer requirements efficiently. Oversaw inventory management and timely delivery of parts for seamless operations. Processed returns and conducted data entry for accurate record-keeping. Executed bill coding to maintain accurate financial documentation.

• Streamlined parts ordering process to enhance efficiency in stock management. Managed customer service inquiries, ensuring timely responses and resolution. Executed inventory tracking and special orders to meet customer demands. Delegated tasks to employees to optimize workflow and productivity. Coordinated delivery logistics of parts for efficient service. Processed returns and bank deposits, maintaining accurate financial records. Performed data entry tasks, ensuring precision and timely updates. Operated as cashier, managing transactions for parts and service and providing exceptional service.

Supervised employees daily performance and safety. Set schedules to maintain coverage to optimize customer service. Performed daily inventory counts. Delegated daily tasks to employees to keep measures up to par. Daily cash balancing and deposits. Worked front counter with team to insure excellent customer service. Insured employee training stayed up to date.