Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Rivera

Tucson

Summary

Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.

Overview

10
10
years of professional experience

Work History

Personal Assistant

Melita Kit Dee
02.2025 - 06.2025

I assisted Ms. Dee, a retired Bio Chemist and Writer, with managing her home and pet while she was recovering from surgery.

My duties included household management, shopping and transportation services.

Pet care included feeding, walking, playing and keeping the pet area clean and sanitary.



Social Media Moderator

Alorica
01.2023 - 09.2024
  • As a Social Media Content Monitor, I moderated content for multiple social media platforms.
  • Following Federal Regulations and ensuring the public safety by reporting illegal and unregulated content for further review.

Retail and Production Specialist

Goodwill Industries
06.2022 - 01.2023
  • Textile and Ware production and Retail service.
  • Sorted through donations and separated at price point.
  • Prepared merchandise that has gone through production for the sales floor.
  • Assisted Guests with inquiries, concerns and sales.
  • Opening and closing duties.

Retail Customer Service

Mt. Lemmon General Store & Gift Shop
03.2022 - 06.2022
  • Greeted customers and assist them in selecting gifts and merchandise.
  • Operated the cash register and handled cash transactions.
  • Maintained an organized sales floor, including restocking shelves and arranging displays.
  • Assisted in inventory management, including receiving shipments and conducting stock checks.
  • Process sales using POS systems.
  • Produced fudge for store weekly.

Customer Service Representative

Alorica
05.2018 - 08.2021
  • Serviced accounts for various banks.
  • Including payments, waivers, replacement requests, fraud prevention and detection amongst other account needs.

Communications Specialist

Caption Call
02.2016 - 05.2018
  • Captioned phone calls for the Hearing Impaired.

Retail Sales Associate

Bed Bath & Beyond
06.2015 - 02.2016
  • AM Stock Associate
  • Lead Cashier
  • Weekly inventory and replenishment.
  • Set up and designed displays

Education

GED -

Pima Community College
Tucson, AZ

Skills

  • Retail Sales
  • Customer Service
  • Merchandising
  • Cash Handling
  • Sales
  • POS
  • Communication Skills
  • Cashiering
  • Organizational Skills
  • Cleaning Experience
  • Computer Operation
  • Food Service
  • Pricing
  • Inventory Control
  • Guest Services
  • Social Media Management
  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Creative thinking capacity
  • Strong communication skills
  • Strong problem solver
  • Attention to detail
  • Dedicated team player
  • Exceptional organization
  • Valid Driver's license
  • Commitment to quality and service
  • Professional and mature
  • Discretion and confidentiality

Timeline

Personal Assistant

Melita Kit Dee
02.2025 - 06.2025

Social Media Moderator

Alorica
01.2023 - 09.2024

Retail and Production Specialist

Goodwill Industries
06.2022 - 01.2023

Retail Customer Service

Mt. Lemmon General Store & Gift Shop
03.2022 - 06.2022

Customer Service Representative

Alorica
05.2018 - 08.2021

Communications Specialist

Caption Call
02.2016 - 05.2018

Retail Sales Associate

Bed Bath & Beyond
06.2015 - 02.2016

GED -

Pima Community College
Misty Rivera