Mitchell Baker
Tempe
Summary
Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals. Sound decision-making and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MRR – NCRT
Progressive Insurance
06.2024 - Current
- Investigate and resolve automobile physical damage claims across multiple states as part of a mobile catastrophe team.
- Travel to catastrophe-affected regions and independently conduct field inspections and estimate vehicle damage.
- Determine reparability and manage total loss evaluations using estimating software and valuation tools.
- Interpret insurance policies and endorsements to determine coverage and liability.
- Negotiate with body shops and customers to reach fair settlements while ensuring high-quality repairs.
- Issue payments, handle supplemental requests, and identify potential subrogation and fraud indicators.
- Communicate proactively with customers to set clear expectations and maintain high satisfaction during stressful events.
- Maintain active licenses across multiple jurisdictions and remain deployable with short notice based on business needs.
- Skilled at working independently and collaboratively in a team environment.
Auto Damage Adjuster II
GEICO
10.2018 - 06.2024
- Adept at utilizing a computer database handling several ongoing cases simultaneously and seeing claim files through to completion.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Investigated claims for fraud involving inflated repair bills or substandard parts and labor quality.
- Handled between 75-100 live claims at any given time ranging from repairable to total loss vehicles.
- Responsible for quickly and accurately obtaining total loss evaluations and determining the most cost-effective solution.
- Monitored and coached less seasoned adjusters to ensure continuity in repair operations and labor times.
Senior Partner
The Allazo Group
07.2014 - 01.2020
- Managed projects and content creation for the Elevated Leadership Program (ELP), student leadership course and student success course.
- Created content for ELP, delivered scripts to interns and performed quality control on content produced.
- Reviewed and advised international programmers on website and program creation.
- Ensured all websites function properly and are designed to attract business.
- Developed and implemented strategies for increasing client base and profitability.
Assistant Manager
Enterprise-Rent-A-Car
01.2016 - 10.2018
- Through effective coaching, role-playing and job shadowing, 4 employees were promoted to Assistant Managers.
- Coached team members and delivered feedback to promote productivity and build confidence.
- Assisted in evaluating performance and cultivating improvement initiatives.
- Organized schedules, workflows and shift coverage to meet business demands.
- Assisted in developing marketing strategies to improve sales and profitability.
Assistant Manager of The Exotic Car Collection
Enterprise-Rent-A-Car
01.2016 - 10.2018
- Increased market presence through events, insurance agent outreach, and auto shows.
- Created and leveraged relationships with high-end auto dealerships to increase leads by 70%.
- Expanded branch visibility and trained employees across Arizona, increasing profitability by 200%.
- Analyzed performance data and forecasted business results for upper management.
Education
MBA - Business Administration and Leadership
Grand Canyon University
Bachelor of Arts - Psychology
Arizona State University
Skills
- Proficient in Microsoft Word, PowerPoint, and Excel
- Proficient in IBM's SPSS and functional application of business statistical methods
- Fluent in Spanish
- Training and Development
- Claims Management
- Customer service expertise
- Problem-solving aptitude
- Claims investigations
- Client satisfaction
- Analytical Thinking
- Task Prioritization
Certification
- Pro Level 3 certification, I-CAR, 2023
- ASE, National Institute for Automotive Service Excellence, 2023
Timeline
MRR – NCRT
Progressive Insurance
06.2024 - Current
Auto Damage Adjuster II
GEICO
10.2018 - 06.2024
Assistant Manager
Enterprise-Rent-A-Car
01.2016 - 10.2018
Assistant Manager of The Exotic Car Collection
Enterprise-Rent-A-Car
01.2016 - 10.2018
Senior Partner
The Allazo Group
07.2014 - 01.2020
Bachelor of Arts - Psychology
Arizona State University
MBA - Business Administration and Leadership
Grand Canyon University
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