Mitchell Yocom
Flagstaff
Summary
Innovative leader in Golf Operations, driving substantial revenue growth through strategic marketing and data-driven decision-making. Increased rounds from 18,000 to 35,000 and revenue from $1.17M to $2.22M, while enhancing customer satisfaction and operational efficiency. Managed high-performing teams to deliver exceptional service and facility upkeep.
Overview
11
11
years of professional experience
Work History
Director of Golf/Head of Golf Operations
Continental Country Club
01.2020 - Current
- Spearheaded initiatives that increased rounds and revenue by roughly 90% over five years. (18,000 rounds to 35,000 & Revenue from $1.17M to $2.22M)
- Developed and executed marketing strategies to attract new members and retain existing ones, growing membership revenue from $70k to $486k in 2025.
- Directed daily operations to maintain exceptional customer service and streamline operational efficiency.
- Utilized advanced statistical analysis to enhance scheduling and resource allocation, improving operational effectiveness.
- Coordinated maintenance of golf facilities with groundskeeping teams, ensuring optimal course conditions.
Shop Clerk
Continental Country Club
03.2016 - 07.2019
- Supported daily operations and enhanced customer service experiences.
- Worked with Director of Golf to launch programs increasing club participation and satisfaction.
- Performed statistical analyses that informed departmental decisions.
Loan Processing Assistant
Imortgage
Scottsdale
05.2015 - 09.2015
- Collaborated with underwriters to resolve issues and expedite loan approvals.
- Gathered necessary information and clarified loan terms with clients to facilitate smooth processing.
- Monitored loan status updates and provided timely feedback to clients and staff.
- Ensured documentation compliance with lending regulations and company policies, minimizing potential issues.
Education
Bachelor of Science - Mathematics, Statistics
Northern Arizona University
Flagstaff, AZ05-2017
Skills
- Revenue growth strategies
- Budget management
- Marketing planning
- Customer relationship management
- Resource management
- Statistical analysis techniques
- Facility upkeep
Timeline
Director of Golf/Head of Golf Operations
Continental Country Club
01.2020 - Current
Shop Clerk
Continental Country Club
03.2016 - 07.2019
Loan Processing Assistant
Imortgage
05.2015 - 09.2015
Bachelor of Science - Mathematics, Statistics
Northern Arizona University