Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mitzia Gastelum

Nogales

Summary

Court Case Management Specialist with extensive experience at Pima County Consolidated Justice Court, skilled in providing outstanding customer service and efficient payment processing. Proven ability to collaborate effectively and apply critical reasoning to manage complex court services, resulting in high client satisfaction and operational success. Quick learner dedicated to improving service delivery in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Court Case Management Specialist

Pima County Consolidated Justice Court
Tucson
10.2025 - 01.2026
  • Provided customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of the business, assist the customer, and/or refer the customer to the appropriate division or individual.
  • Received and processed payments per minimum accounting standards.
  • Specialized in court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive)

Intern

Nogales Police Department
Nogales
07.2022 - 07.2025
  • Supported staff members in their daily tasks, reducing workload burden.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Provided exceptional customer service by promptly addressing inquiries.
  • Sorted and organized files, spreadsheets, and reports.

Education

Bachelor of Arts - Law

University of Arizona
Tucson, AZ
05-2029

High School Diploma -

Nogales High School
Nogales, AZ
05-2025

Skills

  • Collaboration skills
  • Fast learner
  • Critical reasoning
  • Communication skills

Languages

  • English
  • Spanish

Certification

CPR Certification

Timeline

Court Case Management Specialist

Pima County Consolidated Justice Court
10.2025 - 01.2026

Intern

Nogales Police Department
07.2022 - 07.2025

Bachelor of Arts - Law

University of Arizona

High School Diploma -

Nogales High School
Mitzia Gastelum