M. Julissa Lopez
Phoenix
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
1998
1998
years of post-secondary education
Work History
Server
Villa Tuscana Reception Hall
Mesa
02.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Manager
LaFiesta Label and Packaging System
Chandler
06.2017 - 07.2024
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Server Trainer
Chompie's New York Style Deli
Chandler
02.2012 - 04.2019
- Encouraged team collaboration among participants throughout the course duration.
- Coached staff members on best practices for optimizing server performance levels.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
Education
Yuma High School
Yuma , AzSome College (No Degree) - Hospitality
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service
- Cash handling
- Staff training
- Food safety
- Shift management
- Team collaboration
- Multitasking and organization
Languages
English
Professional
Spanish
Professional
Timeline
Server
Villa Tuscana Reception Hall
02.2023 - Current
Customer Service Manager
LaFiesta Label and Packaging System
06.2017 - 07.2024
Server Trainer
Chompie's New York Style Deli
02.2012 - 04.2019
Yuma High School
Some College (No Degree) - Hospitality
Maricopa Community Colleges, Mesa Community College