Mladen Lazic
Phoenix
Summary
My clerical, organizational, and customer service oriented skills contribute valuable support to the organizational needs of a healthcare institution. My unique educational background in industrial psychology provides skills in long-term strategic planning to support growth in a company through fostering positive and productive work environments and engaging in effecting marketing and referral acquisition.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Uber
01.2020 - Current
- Provided reliable transportation services, ensuring high customer satisfaction through excellent communication and punctuality
- Managed logistics and scheduling efficiently, adapting to various client needs and route changes.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Clinical Case Manager
Neighborhood Outreach Access to Health (NOAH)
01.2021 - 01.2022
- Conducted pre-appointment intakes and wellness checks, demonstrating strong interpersonal and organizational skills.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
Video Game Strategy Consultant
Self Employed
01.2016 - 01.2020
- Coached teams, enhancing their strategic play and individual skills through dynamic leadership and tailored coaching techniques.
- Fostered a collaborative environment and developed effective training programs to improve team performance.
- Led educational sessions for mentees, equipping each with expert information while generating interest and increasing game engagement.
- Established credibility as a trusted advisor by consistently delivering valuable recommendations backed by observable results in game play.
Electronics Sales Associate
Target
01.2010 - 01.2016
- Assisted customers with electronics purchases, providing expert product knowledge and outstanding customer service
- Managed inventory and sales processes, contributing to a significant revenue in department.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Computer Sales Associate
Fry's Electronics
01.2007 - 01.2009
- Specialized in computer sales, delivering personalized customer support and technical advice.
- Supported store operations through effective merchandising and inventory management.
- Contributed to a positive workplace culture through active participation in team meetings, sharing best practices with peers, and taking on additional responsibilities as needed.
- Educated customers on proper device setup, maintenance procedures, and troubleshooting tips for an improved user experience post-purchase.
- Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
- Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
Education
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Phoenix01.2018
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ01.2015
Skills
- Teamwork and Cooperation
- Confidentiality and Privacy
- Behavioral Health Interventions
- Healthcare Navigation
- Client Relationship Management
- Technological Skills
- Market Research
- Dynamic Leadership and Coaching Styles
- Expert Problem-Solving Abilities
- Interpersonal and Written Communication
- Networking knowledge
- Goal-Oriented
- Compliance and Ethical Standards
Timeline
Clinical Case Manager
Neighborhood Outreach Access to Health (NOAH)
01.2021 - 01.2022
Rideshare Driver
Uber
01.2020 - Current
Video Game Strategy Consultant
Self Employed
01.2016 - 01.2020
Electronics Sales Associate
Target
01.2010 - 01.2016
Computer Sales Associate
Fry's Electronics
01.2007 - 01.2009
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Bachelor of Science - Psychology
Arizona State University
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