Mladen Lazic
Phoenix
Summary
My clerical, organizational, and customer service oriented skills contribute valuable support to the organizational needs of a healthcare institution. My unique educational background in industrial psychology provides skills in long-term strategic planning to support growth in a company through fostering positive and productive work environments and engaging in effecting marketing and referral acquisition.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Uber
Phoenix, AZ
01.2020 - Current
- Provided reliable transportation services, ensuring high customer satisfaction through excellent communication and punctuality
- Managed logistics and scheduling efficiently, adapting to various client needs and route changes.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Clinical Case Manager
Neighborhood Outreach Access to Health (NOAH)
Phoenix
01.2021 - 01.2022
- Conducted pre-appointment intakes and wellness checks, demonstrating strong interpersonal and organizational skills.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
Video Game Strategy Consultant
Self Employed
Phoenix, AZ
01.2016 - 01.2020
- Coached teams, enhancing their strategic play and individual skills through dynamic leadership and tailored coaching techniques.
- Fostered a collaborative environment and developed effective training programs to improve team performance.
- Led educational sessions for mentees, equipping each with expert information while generating interest and increasing game engagement.
- Established credibility as a trusted advisor by consistently delivering valuable recommendations backed by observable results in game play.
Electronics Sales Associate
Target
01.2010 - 01.2016
- Assisted customers with electronics purchases, providing expert product knowledge and outstanding customer service
- Managed inventory and sales processes, contributing to a significant revenue in department.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Computer Sales Associate
Fry's Electronics
01.2007 - 01.2009
- Specialized in computer sales, delivering personalized customer support and technical advice.
- Supported store operations through effective merchandising and inventory management.
- Contributed to a positive workplace culture through active participation in team meetings, sharing best practices with peers, and taking on additional responsibilities as needed.
- Educated customers on proper device setup, maintenance procedures, and troubleshooting tips for an improved user experience post-purchase.
- Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
- Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
Education
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Phoenix01.2018
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ01.2015
Skills
- Teamwork and Cooperation
- Confidentiality and Privacy
- Behavioral Health Interventions
- Healthcare Navigation
- Client Relationship Management
- Technological Skills
- Market Research
- Dynamic Leadership and Coaching Styles
- Expert Problem-Solving Abilities
- Interpersonal and Written Communication
- Networking knowledge
- Goal-Oriented
- Compliance and Ethical Standards
Timeline
Clinical Case Manager
Neighborhood Outreach Access to Health (NOAH)
01.2021 - 01.2022
Rideshare Driver
Uber
01.2020 - Current
Video Game Strategy Consultant
Self Employed
01.2016 - 01.2020
Electronics Sales Associate
Target
01.2010 - 01.2016
Computer Sales Associate
Fry's Electronics
01.2007 - 01.2009
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Bachelor of Science - Psychology
Arizona State University