Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Məltəm Kərimova
Bakı,Nizami rayonu
Summary
Overview
12
years of professional experience
6
years of post-secondary education
Work history
Azərbaycan Beynəlxalq Bankı ASCBaku, Baku City
Aparıcı xəzinədar
01.2019 - 05.2023
Job overview
- Received and processed stock into inventory management system.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Performed accurate cash counts at store opening and closing.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Displayed and restocked merchandise by following brand guidelines.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Checked identification for proof-of-age as required, refusing alcohol and tobacco sales to underage customers.
- Handled diverse customer queries, providing accurate store, product and service information.
- Delivered outstanding customer care with proactive sales and listening skills.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Completed opening and closing procedures each day.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
- Improved processes to support team target achievement.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Reduced customer wait times through optimised checkout processes.
- Mentored new team members on customer service and POS operation.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Encouraged customers to join in-store reward programs, promoting loyalty and increasing sales possibilities.
- Regularly restocked, arranged and organised merchandise across front aisles to drive product sales.
- Prepared and submitted end-of-shift reports using [Software].
- Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
Bank Technique ASCBaku, Baku City
Şöbə müdiri
03.2014 - 03.2016
Job overview
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Kapital Bank ASCBaku, Baku City
Aparıcı mütəxəssis
06.2012 - 01.2015
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Onboarded new temps by entering employee information into systems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
Texnika Bank ASCBaku, Baku City
Təcrübəçi
06.2011 - 09.2011
Job overview
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Adhered to social distancing protocols and wore mask or face shield.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Onboarded new temps by entering employee information into systems.
- Improved operations through consistent hard work and dedication.
- Received and processed stock into inventory management system.
- Worked with customers to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Azərbaycan Dövlət İqtisad UniversitetiBaku, Baku City
Bachelor from Economics
09.2008 - 05.2012
University overview
Odlar Yurdu UniversitetiBaku, Baku City
Master of Business Administration from Economics
09.2015 - 05.2018
University overview
Skills
- Cultural Awareness
- G-Suite
- Flexible and Adaptable
- Critical Thinking
- Training and Development
- Good Telephone Etiquette
- Problem-Solving
- Analytical and Critical Thinking
- Attention to Detail
- [Type] Software Proficiency
- Teamwork and Collaboration
- Multitasking Abilities
- Google Workspace
- Teambuilding
- Clerical Support
- First Aid/CPR
- MS Office
- Maintenance and Repair
- Planning and Coordination
- Excellent Communication
- Complaint handling
- Service knowledge
- Customer greeting
- Cash counting
- Queue management
- Till accuracy
- Money management
- Regulatory compliance expertise
- Customer direction
- Customer relations
- Account management
- Cheque cashing
- Identification checks
- Cash counting machine operations
- High volume transactions
- Monetary transactions
- Payment processing
- Price changes
- Credit and debit processing
Languages
English
Upper intermediate
Russian
Upper intermediate
Timeline
Aparıcı xəzinədar
Azərbaycan Beynəlxalq Bankı ASC
01.2019 - 05.2023
Odlar Yurdu Universiteti
Master of Business Administration from Economics
09.2015 - 05.2018
Şöbə müdiri
Bank Technique ASC
03.2014 - 03.2016
Aparıcı mütəxəssis
Kapital Bank ASC
06.2012 - 01.2015
Təcrübəçi
Texnika Bank ASC
06.2011 - 09.2011
Azərbaycan Dövlət İqtisad Universiteti
Bachelor from Economics
09.2008 - 05.2012
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