Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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M. Marchele McCain-Kunkle

2815 N. Apache Dr.

Summary

Dynamic and results-driven professional with extensive experience as a manager and leader, excelling in customer service and team leadership. Proven track record of boosting guest loyalty and revenue through strategic menu pricing and exceptional dining experiences. Skilled in conflict resolution and performance evaluations, consistently delivering high-quality results in fast-paced environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sales Associate

Safeway
04.2020 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

CEO/Principal Owner

Food N Wine Gal Bookings
09.2013 - 11.2018
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Established new revenue streams by identifying market opportunities and services.
  • Accomplished multiple tasks within established timeframes.

Food and Beverage Consultant

It's All About Details
05.2005 - 12.2008
  • Evaluated vendor proposals critically to ensure alignment with client objectives, selecting only the most suitable partnerships.
  • Negotiated favorable contracts with suppliers, securing cost savings on high-quality ingredients and products.
  • Monitored and evaluated food supplies and confirmed performance within established budget and in compliance with local, state and federal health regulations.
  • Designed successful promotional events that attracted new customers while retaining existing ones, boosting overall sales performance.
  • Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
  • Provided exceptional on-site support during events, addressing any issues promptly and professionally.
  • Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
  • Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
  • Facilitated clear communication between clients, team members, and stakeholders throughout the entire event planning process.
  • Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.

Food and Beverage Director

Eagle Glen Golf Course
01.2003 - 09.2004
  • Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
  • Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
  • Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
  • Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
  • Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
  • Maintained compliance with local health department regulations through regular staff training and facility inspections.
  • Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.

Director of Catering and Special Events

C&C Concessions
03.1999 - 01.2003
  • Responded to initial inquiries, coordinating facility tours and food sampling.
  • Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
  • Adhered closely to all relevant health department regulations regarding food handling procedures at on-site kitchens as well as off-premise catering locations.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
  • Increased event bookings by developing and implementing creative marketing strategies for catering services.
  • Coordinated logistics of off-premise events, including transportation arrangements for catering equipment and staff members to ensure seamless execution at the venue site.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

High School Diploma -

Basic High School
Henderson, NV
06-1976

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Team leadership
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations
  • Clear communication

Accomplishments

  • National Association of Catering Executives (NACE) 1986-2005
  • Charter member of the Inland Empire Chapter
  • Positions held: Chapter Level- President, Vice President, Past President, Program, Education, Newsletter
  • National Level-Board of Governors Chairs and Chapter Presidents Counsel

Certification

  • NACE Edward Merrigan Total Concept Award on Three separate occasions

2001-2002 The Mystic Deep Blue Sea

1991-1992 Arabian Nights

1988-1989 Mardi Gras


Timeline

Sales Associate

Safeway
04.2020 - 11.2020

CEO/Principal Owner

Food N Wine Gal Bookings
09.2013 - 11.2018

Food and Beverage Consultant

It's All About Details
05.2005 - 12.2008

Food and Beverage Director

Eagle Glen Golf Course
01.2003 - 09.2004

Director of Catering and Special Events

C&C Concessions
03.1999 - 01.2003

High School Diploma -

Basic High School

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M. Marchele McCain-Kunkle