Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Mohamed Adan

Tucson

Summary

Dedicated Process Assistant with substantial experience in workflow management and quality assurance. Proficiency in team collaboration and conflict resolution, successfully implementing tools that improve operational efficiency. Concentrated on driving continuous improvement, and achieving measurable outcomes. Highly motivated to adapt, learn, and grow in the company.

Overview

6
6
years of professional experience

Work History

Process Assistant

Amazon
Tucson
11.2022 - Current
  • Collaborated with team members to ensure efficient and safe workflow in the process.
  • Worked with a local vendor to re-make/replace chute dividers in AFE. Saved 60% per unit and drove our quality DPMO metrics by 15-20%.
  • Created a coaching tool that helped improve our chute rates by 15-18%.
  • Utilized Excel and Quip to generate a tool that keeps track of associates in indirect roles to further help manage Pack Support/Problem Solve bucket.

Associate

Amazon
Tucson
10.2019 - Current
  • As a learning ambassador I assisted in training new hires on operational procedures and safety.
  • Supported the process by getting trained in Problem Solve as a CPT lead and other critical support roles in the process.
  • Created a step in AFE collections/Check-ins that helped drive DPMO down by 10-15% in problem solve.

Education

High School Diploma -

Rincon High School
Tucson, AZ
05-2015

Skills

  • Workflow management
  • Quality assurance
  • Advanced Excel skills
  • Team collaboration
  • Conflict resolution
  • Critical thinking
  • Performance monitoring
  • Process improvement
  • Microsoft Office proficiency

Affiliations

  • Volunteer at the Islamic Center of Tucson
  • Affiliation with BEN at Amazon
  • Soccer Player for Global League of Champions.

Languages

English
Full Professional
Somali
Native/ Bilingual
Arabic
Professional

Accomplishments

  • Promoted from Tier 1 to Tier 3.
  • Memorized The Quran

Timeline

Process Assistant

Amazon
11.2022 - Current

Associate

Amazon
10.2019 - Current

High School Diploma -

Rincon High School

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Mohamed Adan