Mohamed Ashraf
Abu Dhabi
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Acquisition Manager
PBS Call Center
02.2022 - 02.2023
- Assisted in all aspects of the acquisition process including prosecting, setting appointments, and managing leads in PBS’ contract management database, Cold-called over 400 potential sellers daily using PBS’ customized script, Cultivated an average of 15 leads per day, which was the highest number of daily leads in the PBS office, Prepared and negotiated offers, researched property records on Zillow, and efficiently closed deals, Assessed cold-calling statistics and implemented strategies to improve quality of service and productivity, Followed PBS’s customer service procedures, policies, and standards with focus on enhancing the customer experience and achieving first contact resolution, Obtained critical information about seller leads and followed up with cold leads daily, Identified and addressed staffing needs and coordinated training and coaching to new agents and acquisition managers, Coached and trained 6 new call center agents and 2 acquisition managers, Built seller relationships daily with various inbound and outbound lead sources provided by PBS
Sales Associate
MANGO
08.2020 - 02.2022
- Serves customers by helping them select products, Drives sales through engagement of customers, suggestive selling, and sharing product knowledge, Greets and receives customers in a welcoming manner, Responds to customers’ questions, Directs customers by escorting them to racks and counters, Provides outstanding customer service, Manages financial transactions, Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards, Assists with inventory, including receiving and stocking merchandise
Sales Associate
Clarks Shoes
01.2018 - 08.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Sales Associate
ALDO Shoes
03.2015 - 01.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
virtual assistant
- Current
- Manage CRM, Call and email prospective clients, Set Appointments, Organize emails
Education
Heliopolis High School
09.2012 - 05.2016
Skills
Timeline
Acquisition Manager
PBS Call Center
02.2022 - 02.2023
Sales Associate
MANGO
08.2020 - 02.2022
Sales Associate
Clarks Shoes
01.2018 - 08.2020
Sales Associate
ALDO Shoes
03.2015 - 01.2018
Heliopolis High School
09.2012 - 05.2016
virtual assistant
- Current
Similar Profiles
Fanlee RodriguezFanlee Rodriguez
NA at Call max (call center)NA at Call max (call center)
Brandon HallBrandon Hall
Call Center Representative at 1st Cavalry Division, Division Operation Center Call CenterCall Center Representative at 1st Cavalry Division, Division Operation Center Call Center
ANATHI BARNABASANATHI BARNABAS
Call Center Representative at Contact Center Infrastructure (CCI) Call CenterCall Center Representative at Contact Center Infrastructure (CCI) Call Center
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank
SOFIA AMHARECHSOFIA AMHARECH
Executive Customer relation at ADNOC DistributionExecutive Customer relation at ADNOC Distribution