MOHAMED SABIR
Abu Dhabi
Summary
Seasoned Key Account Manager with 12 years of experience in cultivating and managing high-value client relationships, driving substantial revenue growth, and delivering exceptional customer satisfaction. Proven track record in developing and executing strategic account plans. Exceptional Skills in managing budgets, collaborating with vendors, and maintaining strong relationships with key accounts.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Western Catering Company
04.2019 - Current
- Managed a portfolio of 10 high-value accounts, achieving 30% growth in revenue over 3 years.
- Develop and maintain relationships with key accounts to ensure customer satisfaction and loyalty
- Monitor customer feedback and address any issues or concerns.
- Analyze customer data to identify opportunities for growth and improvement
- Developed and executed strategic account plans to drive client satisfaction and business development.
- Individual follow-up of pending payments.
- Collaborated with internal teams (e.g., sales, marketing & receivables) to tailor solutions and address client needs.
- Monitor and analyze competitor activities
- Strengthened client relationships through regular communication and effective problem solving.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Assistant Sales Manager
Perfect Manpower Services
01.2017 - 02.2019
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted the sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Managed and developed the sales team.
- Negotiated contracts with key clients to secure long-term partnerships.
- Increased customer satisfaction, ensuring prompt and accurate responses to inquiries.
Asst. Sales Manager
Palletco LLC
02.2013 - 12.2016
- Monitor each salesperson's daily performance and compare it with the objective of the respective month
- Solving the issues, problem, and queries of existing customers
- Interacting with the new target (potential) customers and converting them into customers
- Setting up new marketing strategies
- Aiming to achieve monthly or annual targets
- Dealing with domestic and overseas customer inquiries face to face, over the phone, and via email
- Contacting prospective customers and discussing their requirements
- Achieving all revenue targets & objectives in line with the Area Business Plan.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Asst. Sales & Marketing Manager
Seashore Trading LLC.
01.2009 - 06.2012
- Coordinate, Plan, organize, direct and control sales staff to meet the target
- Maintaining strong and cordial relationships with corporate level sales and marketing managers
- Counsel with each salesperson to establish realistic sales objectives for the month and action plan, at the beginning of month
- Meeting Planned sales goals
- Interacting with guests regularly to gain feedback on quality & service effectiveness
- Identifying and monitoring the performance of competitors in the market place.
Education
BACHELOR IN BUSINESS ADMINISTRATION (BBA) -
Dr. Bhimrao Ambedkar University
01.2008
Higher Secondary Education (Science) -
ICA Higher Secondary School
01.2005
High school Education -
Vannery High School
01.2003
Skills
- Revenue Growth
- Client Relationship Building
- Business Development
- Negotiation
- Communication
- Key Account Management
- Data-driven decision-making
- Cross-Functional Collaboration
Accomplishments
- Worked as Project Manager on implementing ERP- Oracle NetSuite and completed on Time.
- Met and exceeded work targets by collecting more than Twenty Million Dirhams in unpaid debt.
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Personal Information
- Date of Birth: 09/30/1985
- Gender: Male
- Nationality: Indian
- Driving License: Holder of Valid UAE DL
References
Professional references are available upon request.
Timeline
Key Account Manager
Western Catering Company
04.2019 - Current
Assistant Sales Manager
Perfect Manpower Services
01.2017 - 02.2019
Asst. Sales Manager
Palletco LLC
02.2013 - 12.2016
Asst. Sales & Marketing Manager
Seashore Trading LLC.
01.2009 - 06.2012
BACHELOR IN BUSINESS ADMINISTRATION (BBA) -
Dr. Bhimrao Ambedkar University
Higher Secondary Education (Science) -
ICA Higher Secondary School
High school Education -
Vannery High School
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