MOHAMED NIZAR HUSSAIN
TRAVEL CONSULTANT
Abu Dhabi
Summary
Dynamic and seasoned Aviation and Travel Professional with over 16 years of extensive experience in the Aviation, Tourism, and Travel industries. Recognized for expertise in utilizing Amadeus and Sabre systems to streamline operations and enhance customer satisfaction. Possessing over 09 years of hands-on experience as a Travel Consultant in the UAE, I am a dedicated team player with a strong commitment to professionalism and excellence. Proven ability in problem-solving, coordination, communication, and fostering positive interpersonal relationships.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Borough Implant
Omeir Travel Agency
01.2013 - 01.2017
- Ticket Issuance: Ensure timely and accurate issuance of both first-class and business-class tickets in accordance with company policies and the rank/status of the traveler.
- Hotel Reservations: Coordinate hotel accommodations for employees and clients, considering preferences, budgetary constraints, and proximity to business locations.
- Limo Services Arrangement: Arrange for transportation services, including limousine rentals, to facilitate seamless travel experiences for executives and VIP guests.
- Travel Insurance: Assist in the procurement and issuance of travel insurance policies for employees and clients, ensuring comprehensive coverage for unforeseen circumstances.
- LPO (Local Purchase Order) Management: Handle the creation and management of Local Purchase Orders (LPOs) for travel-related expenses, adhering to budgetary guidelines and procurement procedures.
- Compliance: Ensure compliance with company travel policies, industry regulations, and relevant legal requirements in all aspects of travel arrangement and documentation.
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their preferences and requirements to provide personalized and exceptional service.
- Emergency Assistance: Provide assistance and support during travel emergencies, including flight cancellations, delays, or medical emergencies, ensuring minimal disruption and maximum support for travelers.
- Record Keeping: Maintain accurate and organized records of travel bookings, expenses, and client preferences using appropriate software and documentation systems.
- Continuous Improvement: Stay updated on industry trends, travel technology advancements, and best practices to continually enhance service delivery and efficiency.
Travel Consultant
Capital Travel
09.2024 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Senior Travel Consultant
Omeir Travel Agency, United Arab Emirates
01.2008 - 01.2017
- Supervise a team of call center agents during night shifts, ensuring adherence to schedules and performance targets.
- Provide guidance, coaching, and support to agents to help them achieve individual and team goals.
- Conduct regular performance evaluations and provide feedback to agents to drive continuous improvement.
- Monitor call center operations during night shifts to ensure smooth functioning and optimal performance.
- Handle escalated customer inquiries or issues that require supervisor intervention, ensuring timely resolution.
- Coordinate with other departments or teams to address systemic issues affecting call center operations.
Office Manager
Al Falah Travel and Tourism
01.2017 - Current
- Responsible for overseeing daily office operations, including administrative tasks, scheduling, and coordination of staff activities.
- Supervised administrative staff, providing guidance and support to maintain productivity and efficiency, at recent financial performance and identify trends.
- Responded to inquiries from clients, employees, and external stakeholders in a timely and professional manner.
- Maintained office records and databases, ensuring accuracy and confidentiality of information.
- Handled incoming and outgoing communications, including phone calls, emails.
Call Center Agent- Night Shift Supervisor
Omeir Travel Agency, United Arab Emirates
01.2008 - 01.2013
- Implement quality assurance measures to maintain high standards of customer service during night shifts.
- Review call recordings and conduct performance audits to identify areas for improvement and provide training as needed.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Generate and analyze performance reports for night shift operations, including key metrics such as call volume, response times, and customer satisfaction scores.
- Identify trends, patterns, and areas of improvement based on data analysis, and make recommendations for optimization.
- Facilitate training sessions for new hires or existing agents to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Provide ongoing coaching and development opportunities to enhance the skills and capabilities of night shift agents.
Education
IATA/UFTAA FOUNDATION -
School of Airline and Travel Management
Cochin, Kerala01.2007
IATA Diploma - undefined
School of Airline and Travel Management
Cochin, Kerala01.2007
Higher Secondary School Certificate - undefined
Focus Islamic English Higher Secondary School
Thrissur, Kerala01.2006
Skills
Amadeus Proficiency
Ticketing and Reservation Management
Hotel Booking Platforms
Travel Insurance Knowledge
Limo Service Coordination
Local Purchase Order (LPO)
Customer Relationship Management (CRM) Systems
Emergency Response Procedures
Record Keeping and Documentation
Tourism Events Fairs
References
Philip, Mathew, Omeir Travel Agency, Manager at Omeir Travel Agency, Contact Number: Available on request
Timeline
Travel Consultant
Capital Travel
09.2024 - Current
Office Manager
Al Falah Travel and Tourism
01.2017 - Current
Borough Implant
Omeir Travel Agency
01.2013 - 01.2017
Senior Travel Consultant
Omeir Travel Agency, United Arab Emirates
01.2008 - 01.2017
Call Center Agent- Night Shift Supervisor
Omeir Travel Agency, United Arab Emirates
01.2008 - 01.2013
IATA Diploma - undefined
School of Airline and Travel Management
Higher Secondary School Certificate - undefined
Focus Islamic English Higher Secondary School
IATA/UFTAA FOUNDATION -
School of Airline and Travel Management