Mohamed Suheil Hamsa Alavi

During this time, I was responsible for providing alternative flight options and handling cancellations of bookings and resolving passenger's queries in a timely manner. I also managed to have a good and strong communication via mail with the passengers. i developed strong system knowledge and started doing better with the Amadeus system.

• Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
• Followed company regulations, policies and processes.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Managed all complex complaints, issues and problems to maintain customer satisfaction.
• Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.