Mohammed Alshamsi
Al Ain City
Summary
Energetic employee well-versed in strong communication and organization skills. Committed to seeking solutions to problems and applying extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated Senior Technical Services Engineer highly effective in undertaking administrative and programme managment tasks. Manages complex data with excellent orgaisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engineering Permits Section Head
SWS
06.2023 - Current
- Lead a team responsible for processing engineering permits efficiently.
- Develop and implement strategies to streamline permit approval processes.
- Ensure compliance with regulatory requirements and standards.
- Collaborate with cross-functional teams to resolve permit-related issues.
- Provide technical guidance and support to team members.
- Lead my section to follow up on all work related to the operation and maintenance department, such as adjusting the manhole level.
- Coordinating with the Operations and Maintenance Department to create a random inspection team to reduce damage to sewer lines.
2. Senior Technical Services Engineer
SWS
10.2017 - 05.2023
- Managed technical services team and oversaw project execution.
- Provided technical expertise and support to clients and internal teams.
- Conducted research and analysis to improve service quality and efficiency.
- Collaborated with stakeholders to develop and implement solutions for complex technical challenges.
- Participated in project planning and execution to ensure timely delivery and client satisfaction.
- Handing over process.
- Root cause analysis for network failure in coordination with maintenance team.
- Collaboration with maintenance contractor to re-align and adjusting customer connections.
Technical Services Engineer
SWS
04.2014 - 10.2017
- Assisted in providing technical support and troubleshooting for various projects.
- Conducted inspections and assessments to identify technical issues and propose solutions.
- Collaborated with team members to develop and implement preventive maintenance plans.
- Prepared technical documentation and reports for internal and external stakeholders.
- Participated in training sessions to enhance technical skills and knowledge.
Education
Bachelor of Civil And Environmental Engineering
UAE University
Al Ain City, United Arab Emirates02.2014
Skills
- Schedule Management
- Administrative Management
- Effective leader
- Team Leadership
- Desktops, Laptops, and Mobile Devices
Certification
- Certified Time Management, UAE Academy - December 2014
- Certified Problem solving and decision making, UAE Academy - December 2014
- Certified Career Development and Succession Planning, Meirc Training & consulting - 11/2017
- Certified Team Leadership, University of Michigan - 09/2020
- Certified Successful Negotiation: Essential Strategies and
Skills, University of Michigan - 09/2020 - Certified EMERGENCY FIRST AID at WORK LEVEL 3, ECOSAFE TRAINING AND CONSULTANCY - 8th December 2023
Timeline
Engineering Permits Section Head
SWS
06.2023 - Current
2. Senior Technical Services Engineer
SWS
10.2017 - 05.2023
Technical Services Engineer
SWS
04.2014 - 10.2017
Bachelor of Civil And Environmental Engineering
UAE University
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