Mohammed Al Zaidi

· Direct and manage day to day activities of Zayed International Airport (ZIA) by maintaining collaborative working relationships with internal and external stakeholders.

· Ensure the delivery of daily services are in professional, safe, secure and consistent with AD Airport's strategic objectives.

· Lead on numerous strategic projects related to the airport and ensure the completion of the projects with the minimum budgetary cost with finalizing the targeted outcomes out of the projects.

· Coach and mentor junior staff, developing confidence and competence for improved service delivery.

· Coordinate daily activity using exceptional organization and planning abilities for smooth-running business operations.

· Direct teams handling various operations in fast-paced environments.

· Generate reports and attend management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.

· Manage VIP guest logistics, from arrival to departure, ensuring a seamless experience.

· Direct the arrangement of national day celebrations, showcasing cultural diplomacy.

· Negotiate with service providers for events, securing quality and cost-effective solutions.

· Documented findings and prepared detailed reports.

· Prepared comprehensive reports on survey findings, highlighting potential issues and recommending solutions.

· Facilitated stakeholder meetings to communicate survey outcomes and gain consensus on project plans.

· Reported to senior auditors, ascertaining daily duties and gathering relevant evidence precisely and efficiently.

· Prepared and presented audit finding reports to clients, highlighting areas for growth.

· Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

· Recorded and processed call information, helping to strengthen quality of customer data.

· Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.

· Adapted communication style to match diverse customer needs, ensuring clarity and understanding in all interactions.