Mohammed Bin Anwar
Al Ain City
Summary
Experienced Receptionist & Customer Service Professional 8 Years in Healthcare, Including Emergency Departments & Call Centers. Skilled in Patient Relations, Scheduling, and Front Desk Operations.
Overview
5
5
years of professional experience
Work History
Emergency Department & Customer Service
Burjeel Farha Hospital
05.2025 - Current
- Verify insurance eligibility and manage pre-authorization requests for high-cost or high-priority emergency services.
- Navigate insurance portals and liaise with providers to resolve issues in real-time, reducing claim rejection rates and expediting approval for emergency treatments.
- Support triage nurses by rapidly assessing patient information, ensuring that the most critical cases are immediately prioritized.
Medical Receptionist / Call Center Agent
Ultra Medical Center
06.2022 - 03.2025
- Delivered high-quality administrative and clerical support in a high-volume medical office, managing patient inquiries and ensuring smooth office operations.
- Assisted patients with completing medical forms and documentation, ensuring accuracy and compliance with healthcare standards.
- Maintained and updated patient records, ensuring accurate data entry and patient confidentiality in compliance with HIPAA guidelines.
Emergency Department Receptionist
Medeor Hospital 24/7*
02.2020 - 04.2022
- Provided reception support in a fast-paced emergency department, accurately registering patients and scheduling appointments for emergency care.
- Verified insurance eligibility and benefits using healthcare cards, ensuring proper billing and processing of claims.
- Assisted patients with documentation, completed forms, and ensured all necessary information was collected.
Education
Secondary School Diploma -
The National Institute of Open Schooling (NIOS)
Abu Dhabi, United Arab Emirates03-2018
Skills
Problem-Solving & Adaptability
HIPAA Compliance
Claims Processing
Insurance Verification
Bilingual
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Emergency Department & Customer Service
Burjeel Farha Hospital
05.2025 - Current
Medical Receptionist / Call Center Agent
Ultra Medical Center
06.2022 - 03.2025
Emergency Department Receptionist
Medeor Hospital 24/7*
02.2020 - 04.2022
Secondary School Diploma -
The National Institute of Open Schooling (NIOS)
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