Mohammed Kaleem
Abu Dhabi
Summary
An accomplished professional offering over 18+ years of a successful career with diverse roles & proven results in spearheading entire gamut of IT Infrastructure Management, Project Management, System & Network Administration, Telecom domain, Configuration, Troubleshooting, Migration & Transition across Banking, Industry, Telecom, Government & IT Business Consulting. Expertise in management of multiple technology service areas of IT Infrastructure Platform which enables the management of many complex business processes to seamlessly optimize and manage event. Excelled at leading end-to-end IT operations of over 5000 devices, 8000 users, 400 servers & 100 sites; rendered on-call support & remote troubleshoot for critical incidents of severity 1 & 2. Enterprising leader with record of contributions that conceptualized, executed & streamlined ITIL strategies, increased business growth, delivered solutions to customers & enhanced internal controls. Exhibited excellence in end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management. Spearheaded network projects for over 1000 hosts/users and managed budget & partners/vendors. Insightful experience in technical activities including scoping, planning, risk management, finalization of technical / functional specifications, resource administration and quality management. Exposure of resolving issues of clients across Brazil, Argentina, France, Chile, Japan, England and USA.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Network Administrator
Planet Online Pvt. Ltd.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Implemented network security measures to minimize data loss.
- Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
- Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Authored documentation for system configuration and troubleshooting.
- Planned annual budgets to fund IT projects and control spending.
- Introduced management tools to create and manage virtual server computing environment.
- Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
- Implemented and maintained virtual private networks.
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
System & Network Administrator
Necx India Pvt. Ltd.
- Coordinated the migration of physical servers to virtual environments using virtualization technologies such as VMware or Hyper-V resulting in increased resource utilization.
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Provided exceptional end-user support to troubleshoot hardware and software issues efficiently while minimizing operational disruptions.
- Established strong working relationships with vendors and service providers to expedite assistance in addressing technical issues or acquiring necessary hardware/software components.
- Administered user accounts by granting appropriate permissions on file systems, databases, and shared resources according to established security protocols.
- Collaborated with cross-functional teams for successful completion of high-priority IT projects within budget constraints.
- Proactively addressed networking issues by analyzing system logs, identifying patterns, and resolving problems before they escalate.
- Performed and adhered to change management requirements.
- Implemented comprehensive monitoring systems to track network activity and generate reports for management review on performance metrics.
- Enhanced network performance by diagnosing and resolving complex technical issues promptly.
- Ensured business continuity by implementing reliable backup strategies that included both on-site storage solutions and cloud-based services.
- Managed the installation of new server racks with proper cable management techniques ensuring a clean, organized environment conducive to optimal performance.
- Optimized network efficiency with regular updates, patches, and hardware upgrades to ensure seamless operation.
- Conducted regular audits of the IT infrastructure to identify potential risks or vulnerabilities that could impact system stability or security.
- Mentored junior team members on best practices in maintaining a secure and efficient network environment promoting professional development.
- Designed scalable network architecture capable of handling future growth without compromising current performance levels.
- Maintained up-to-date knowledge of industry trends by attending conferences, webinars, and workshops ensuring optimal network performance.
- Developed comprehensive documentation for network topology, policies, procedures, and disaster recovery plans to maintain organizational consistency.
- Implemented robust security measures for safeguarding confidential company data by configuring firewalls and antivirus software.
- Contributed to cost savings through meticulous evaluation of vendor proposals for procuring IT equipment at competitive prices.
- Streamlined communication channels by configuring email systems, VoIP infrastructure, and messaging applications for internal use.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented corrective plans of action for network availability and latency.
- Drove continuous improvement of IT governance processes.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Served as subject matter expert on proposed technology purchases.
- Led server infrastructure development, quality assurance, staging and production systems.
- Performed network security design and integration duties.
- Devised scripts and automation tools to improve system efficiency.
Network & Security Lead
Reach employment LLC
2023.12 - Current
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Team Comprise of 10 members
- Configured and maintained sophisticated network problems, including switching, routing, firewalls (such as Palo Alto, Cisco, Fortigate, and F5 load balancers
- Manage infrastructure projects and work with team members to ensure a successful completion
- Creating a dependable and affordable design for the new data center and providing HLD and LLD diagrams
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
- Maintained detailed records of all incidents as well as routine activities related to the Security Lead role.
- Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall security performance.
- Led cross-departmental initiatives to develop and implement comprehensive emergency preparedness plans, enhancing overall organizational resilience.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Network Lead Manager
Microland Pvt Ltd
2024.07 - 2024.12
- Streamlined communication processes by designing and deploying a unified network infrastructure.
- Developed custom network solutions that catered to specific organizational needs, boosting productivity levels across departments.
- Implemented rigorous testing procedures prior to deployment, guaranteeing seamless functionality of new systems upon rollout.
- Managed vendor relationships effectively, negotiating favorable terms for critical hardware and software acquisitions.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technologies into the existing network framework.
- Developed and enforced comprehensive network security policies, including firewall rules, intrusion detection systems, and access control measures to safeguard sensitive data from unauthorized access.
- Increased network efficiency by implementing cutting-edge technology and software updates.
- Reduced downtime incidents with comprehensive monitoring tools and proactive maintenance strategies.
- Optimized resource allocation, conducting thorough capacity planning for future growth requirements.
- Established robust disaster recovery plans, ensuring business continuity during unforeseen events or outages.
- Spearheaded troubleshooting efforts, swiftly resolving complex connectivity issues to minimize disruptions in daily operations.
- Liaised with stakeholders at various levels of the organization to gather input on potential enhancements or modifications to existing systems infrastructure.
- Conducted periodic audits of existing networks to identify vulnerabilities or areas for improvement, subsequently implementing appropriate remediation measures as needed.
- Successfully executed network migrations and upgrades, ensuring minimal downtime while maintaining strict adherence to project timelines.
- Applied industry best practices when configuring routing protocols like BGP and OSPF to improve overall traffic flow within network environments.
- Mentored junior team members, fostering a culture of knowledge-sharing and continuous professional development within the department.
- Contributed significantly to cost-saving initiatives through effective equipment lifecycle management strategies.
- Championed best practices in network design and configuration, resulting in improved performance metrics across all relevant KPIs.
- Maintained up-to-date documentation on network topology and inventory, simplifying troubleshooting processes while promoting better understanding among team members.
- Enhanced overall system security through regular vulnerability assessments and prompt patch management.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Provided faculty and staff with security software and network configuration support.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
Lead Analyst
NetEnrich Pvt Ltd.
2024.05 - 2024.05
- Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
- Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
- Evaluated potential investment opportunities based on detailed risk assessments, leading to informed recommendations that maximized returns.
- Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
- Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
- Played a key role in the successful integration of acquired companies by analyzing financial data and identifying synergies, ensuring a smooth transition.
- Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
- Conducted detailed market research to support product development initiatives and identify new growth opportunities.
- Improved systems with addition of new features and infrastructure.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented data governance policies and procedures.
Senior Network Engineer
Epiq Systems India Pvt Ltd
2019.04 - 2021.04
- Monitored network activities to quickly detect and resolve operational and security issues.
- configured and maintained sophisticated network problems, including switching, routing, firewalls (such as Palo Alto, Cisco, Fortigate, and F5 load balancers),
- Creating a dependable and affordable design for the new data center and providing HLD and LLD diagrams
- Led planning and technical design activities for routine operations and special projects.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
- Configured, tested and maintained LAN/WAN components and connections.
- Recommended network security standards and upgrades to management.
- Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs by [Number]%.
- Architected high-availability networks incorporating redundancy at all levels for seamless failover during outages or maintenance events.
- Implemented robust backup solutions to protect critical data from loss or corruption due to system failures or malicious attacks.
- Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
- Established effective communication channels between IT departments fostering collaboration on technology-related initiatives supporting business growth.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Evaluated emerging trends in networking technology applying innovative solutions where appropriate to improve overall efficiency.
- Implemented scalable, efficient and cost-effective network automation framework.
- Optimized network security with the implementation of firewalls, intrusion prevention systems, and access control mechanisms.
- Coordinated incident response efforts during security breaches or other emergencies, containing threats quickly and efficiently.
- Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and [Type] partners.
- Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
- Protected company assets and users with effective firewall solutions and strict security protocols.
- Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Established robust infrastructure and data capacity for new applications.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Collaborated with vendors to identify best options for optimizing network performance.
- Liaised with stakeholders to keep project goals and deadlines on target.
Freelancer
Freelancers Union
2018.07 - 2019.07
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Associate Team Lead
ATMECS Technologies Pvt. Ltd.
2016.10 - 2018.07
- Directed a team members of 15 members(Hosting,Network,telecom,Vmware,Storage,servers)
- Trained new team members by relaying information on company procedures and safety requirements.
- worked individually and handled issues over networking,day to day activities in ticketing portal service-now
- configured and maintained sophisticated network problems, including switching, routing, firewalls (such as Palo Alto, Cisco, Fortigate, and F5 load balancers),
- providing the network design based on LLD and HLD
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- collaborating closely with teammates and providing assistance with infrastructure problems
- Managing infrastructure projects and enforcing requirements in a way that would save money
Associate Consultant
HCL Technologies Pvt. Ltd.
2016.04 - 2016.10
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Team consisted of more than fifty persons, including L1, L2, L3, Support, and myself, who led the group and assisted L3.
- configured and maintained sophisticated network problems, including switching, routing, firewalls (such as Palo Alto, Cisco, Fortigate, and F5 load balancers),
- Creating a dependable and affordable design for the new data center and providing HLD and LLD diagrams
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Manage infrastructure projects and work with team members to ensure a successful completion
- Work with vendor and negotiate on the device maintenance and license
Sr. Network Administrator
Kony India Pvt. Ltd.
2010.11 - 2016.04
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Team consisted of 10 members and leading the team
- configured and maintained sophisticated network problems, including switching, routing, firewalls (such as Palo Alto, Cisco, Fortigate, and F5 load balancers),
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability and latency.
- Creating a dependable and affordable design for the new data center and providing HLD and LLD diagrams
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Manage infrastructure projects and work with team members to ensure a successful completion
- Work with vendor and negotiate on the device maintenance and license
- Met financial requirements by submitting information for budgets and monitored expenses.
- Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
Network Administrator
Progressive Infovision Pvt. Ltd.
2010.02 - 2010.11
- Team consists of 8 members
- worked on cisco asa,switches and routers
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Work with vendor and negotiate on the device maintenance and license
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maintained network hardware and software and monitored network to support network availability to end users.
Customer Support Engineer
Sana Computers
2004.06 - 2006.06
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Explained complex technology-related issues in understandable terms to customers.
- Implemented a feedback loop with customers to continually improve support experience and exceed expectations.
- Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
Education
High School Diploma -
Patmos High School
Hyderabad04.2007
Bachelor of Science - B.Tech
DR VRK College of Engineering And Technology
Kareemnagar11.2004
No Degree -
St Alphansas Junior College
Hyderabad04.2000
Skills
- IT Infrastructure Management
- ITIL Process Management
- Project Management & Execution
- Change Release Management
- Stakeholder Management
- Incident & Problem Management
- Disaster Recovery/BCP
- Technical Support
- Team Building & Leadership
- Monitoring
- Contributed in obtaining ISO9001 certification for Kony IT Services Pvt. Ltd. through implementation of business rules
- Conferred with Best Team Award in 2013 & 2014 and Best Employee Award Individual in 2012 & 2013 from CEO in Kony IT Services Pvt. Ltd.
- Got individual contributor award from Epiq Systems pvt Ltd for the year 2019-2021
- Got team award for the good performer for the year 2021-22
- Sniffers Wireshark, Tracerts, CDP/LLDP Protocols, Routing Logs, Switch Logs, Netstat, Interface Mirroring, QoS, Exinda, Dump Analysis, Applications & O.S logs and Blocked Network Protocols by Firewalls or Antivirus Rules & Permissions
- ISP Providers, Services Provider (Lync, Outlook & ERP Application) and Looping on Network & others
- Routers, Switches, Firewalls, WLAN Controllers, Access Points Configuration/Troubleshooting (CISCO, HP Procure, Dell, FORTIGATE, Cisco ASA, Checkpoint, Cyber Roam and Palo Alto)
- F5 Load Balancers, CSR Generation and Installation of SSL CRTs on Load Balancers through GUI
- Dynamic Reports: Excel Pivot Table and PowerPoint
- Load Balancer such as F5 and Radware
- WIFI such as Ruckus 3000, Cisco 5000 WLC
- Web Proxy such as Web Sense, Cisco Iron Port and Blue Coat
- Security Technologies: Firewall (FW), Intrusion Prevention Systems (IPS), Antivirus (AV) and Deep Discovery – Trend Micro (Anti-APT)
- Network Infrastructure: Project Planning, Design & Implementation, WAN, LAN, WLAN, VPN & Protocols/Services (RIP, OSPF, MPLS, EIRGP, VTP, STP Spanning Tree, VLAN (802.1Q), NAT and Storm Control)
- Networking Monitoring Tools: HP Open View, What's UP, Open Manager, Solar Winds and Net Flow
- AAA Configuration Servers such as Radius and TACACAS
- Databases: Oracle 10g and SQL Server 2000/2005/2008R2
- Security: Policies, GPO, Firewalls, Protocols & Logs Analysis, Sniffers, ISA Server, TMG 2010 and Invasion Tests
- Remote administration: Citrix Metaframe, Terminal Service, NetMeeting and VNC
- Videoconferences: Polycom Equipment & ISDN Technology, Lync & Office Communicator and Live Meetings
- Scripting Knowledge: Python
- Trained in Cyber security
Certification
- AWS Associate Architect Certified
- CCNP Certified
- CCNA (Cisco Certified Network Associate)
- MCSA (Microsoft Certified System Administrator)
- Course in Windows Server 2003 Administration, C & C++ Language and MS Office 2000, 2003 & XP
- Fortinet Firewall Training at Reheja Mindscape
- Cisco Nexgen Firewall
- Checkpoint Firewall 4800
- CCIE infra
- Nexus scanning tool for vulnerability
- Ethical Hacker
- Cyber security
- Palo Alto
- Juniper firewalls, Switches for 6 months
Languages
English
Hindi
Personal Information
- Visa Expiry: 01/21/26
- Passport Number: Z3194600
- Date of Birth: 06/25/80
Key Result Areas
- Directed a team of 15 Analysts (End-users, Hosting, Network & Telecom, CCTV, Storage, VMware) to manage IT services & devices for users over 10 sites Abu Dhabi location.
- Design and implementation of physical and virtual network devices
- Document network design which includes LLD and HLD
- Strong technical knowledge on SDN, SD-WAN and Routing, Switching protocols such as OSPF, BGP, MPLS
- Collaborating with team members for the application design along with networking solutions providing such as security, application security, hardening
- Maintain multiple projects of migration from existing setup, which were Cisco Firewalls, Routers, Switches to the latest firewalls Palo alto and switches of cisco.
- Moved the existing device from traverse to solar winds monitoring system
- Did hardware refreshment for the cisco switches to the latest one
- Handled complex network and handling L1, L2, L3 engineers who are reporting to me directly, creating roaster, providing leaves, encouraging team by providing quarterly best performer
- Handling the customer calls and involving in major escalations and soft handover provided to the team members who are in aligned shift.
- Helping the team members in the areas of lagging by providing training
- Calculating the engineer performance for the yearly appraisal
- Maintaining friendly environment among the team members and treating them equally regardless of gender or religion
- Providing the customer with the latest updates weekly, Monthly wise and convey them the pain areas.
- Handling the vendor management and escalating to top management to the customer by adding them in the mail chain
- Designing the infrastructure based on the future requirement and looking over the hardware which is cost efficient and reliable.
- Involved in the major decision making for taking further requirement in infrastructure and network devices.
- Working closely with the team members for resolving the issue Like P1, P2
- Working with team members on the aged tickets and help them if they are stuck by providing the details from client and vendor
- Providing the customer with escalation matrix and supporting round the clock
- Working with incident management and change management.
- Worked in the network complex designing and protocols according to load analysis, like concurrent users and end users.
- Worked on VMware virtualization and cloud AWS and Azure
- Implemented new data center with design and redundancy
- Worked on End to End solutions like Zsacalr, WAF, Routers and switches, Firewalls
- Troubleshooted complex network issues at the time of configuration like BGP, OSPF, EIGRP
- Managed services & contracts with partners/vendors like Dell, Microsoft and ISP/Telecom Providers
- Devised reports in global meetings on changes, incidents and root cause analysis
- Configured and maintained Cisco ASA, Cyberroam, palo alto, fortigate firewalls and Cisco routers, AP's and switches
- Worked on deployment of SD-WAN (Sliver-peak) in about 100 sites.
- Designed, implemented and maintained VPN tunnels to remote offices
- Maintained and updated Symantec Antivirus Server, and clients
- Served as an Architect, designed and created documents and process flow for implementation and configuration of Data Loss Prevention
- Designed, developed, and implemented highly complex security architectures, frameworks and infrastructures.
- Designed and implemented network infrastructures to best fit customer security requirements, budget and timeline
- Involved with senior executive level management and system administration teams in effecting a seamless DLP implementation
- Assisted customers with troubleshooting their networks, security devices, operating systems, e-mail systems
- Conducted risk assessment of current computing environment and recommend actions in order to reduce the risk of loss to confidential data
- Developed, maintained, and troubleshot various information technologies security elements in a Linux and Windows environment
- Performed security scans and updates to support Oracle, and MS SQL Server database systems
- Performed security audits with full reporting delivered to customer based on application, system, security device, and snmp logs.
- Reviewed and modified access control lists (ACLs) on network switching and routing equipment as needed to maintain security standards
- Supervised DC to DC networks, global MPLS links and WAN, SDWAN related issues as well as internet links & VPN tunnels
- Engaged in global, DC and local sites maintenance & business continuity testing; managed riverbed devices for bandwidth optimization
- Worked on F5-BIG IP products LTM creation of VIP & pool members
- Troubleshot Firewalls and F5; configured policies in Firewalls, F5, VPN, and Network Security Tools
- Performed configuration & troubleshooting of static, EIGRP, BGP, OSPF, QOS and Routing Protocols
- Formulated & implemented changes as per ITIL Standards for network & security devices Firewall Configuration, HA, VDOM Feature Enabled, Forti Analyzer Configuration and Cisco IPS Configuration like Software, Cisco Nexus with VDC, VPC & IOS Updation
- Prioritized projects / initiatives based on business impact and resource availability
- Planned & built IT Infrastructure at enterprise scale involving selection of appropriate technology & products, vendors negotiation, finalisation of SLAs, outsourcing of tasks and ensuring timely completion of projects
- Defined the strategies, information architecture and other technology directions for implementation and operations of client services, product support, quality assurance and training
- Evolved strategies and execution roadmaps (for strict budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, asset management)
- Prepared & implemented IT strategies & business plans in line with company’s business plans; created & implemented policies and procedures for all IT platforms
- Headed complete portfolio of projects including budgeting, planning, vendor selection and execution of programs
- Administered planning, selection, purchase, development (customization), & implementation of new information systems & business applications for the organization that support the business objectives
- Led, mentored & monitored the performance of team members to ensure efficiency in process operations
- Provided 24
- 7 support, fixed incidents and delivered resolution
- Facilitated service uptime and managed incidents/change in accordance with the process
- Analysed user requirements to identify trends and resolve performance issues; prepared proposals, delivered business presentations to clients and controlled resource planning, effort estimation & risk management
Projects
Lifecycle (LATAM Switches – Firmware Upgrades) LAN Optimization Implemented WLAN Controllers Cisco 5580 and Ruckus 3000 Series along with Access Points Implemented new data center for Hyderabad locations with connectivity with main data center Migrated Cisco asa to Palo alto firewalls Migrated existing hardware refreshment to the new routers and switches. Implemented, configured & troubleshot: Cisco ASA 5580, Fortigate 300B & 600C, Forti Analyze, Cyberroam, Palo Alto Firewalls, Proxy Servers such as Blue Coat and Iron Port, Site-site Tunnels for multi-sites using IPSec & GRE Tunnels, Nexus 9k, Nexus 5K, Nexus 2K FEX, Catalyst 3560, 3750, 3850, 6513 & 4510, HP and Dell Switches, F5 Load Balancer, created certificate & Irule and redirected URLs, self & floating IPs & VLAN, Configured WAN redundancy through IPSLA and LAN redundancy through HSRP, Routed internet traffic though internet and local traffic through MPLS; MPLS configuration with VRF routing by BGP, Configured & prevented LAN loops like stromcontrol, root guard and BPDU guard, Resolved BGP routing issue through data centre’s CDC, IDC & RDC, SD-WAN Implementation in about 100 sites of Epiq, Palo-Alto Firewalls replacement from Cisco ASA in Various Sites of Epiq, Automation bot which resolved the issues by checking the devices, which reduces L1 task, Pushing the Python scripting for the network devices
Timeline
Network Lead Manager
Microland Pvt Ltd
2024.07 - 2024.12
Lead Analyst
NetEnrich Pvt Ltd.
2024.05 - 2024.05
Network & Security Lead
Reach employment LLC
2023.12 - Current
Senior Network Engineer
Epiq Systems India Pvt Ltd
2019.04 - 2021.04
Freelancer
Freelancers Union
2018.07 - 2019.07
Associate Team Lead
ATMECS Technologies Pvt. Ltd.
2016.10 - 2018.07
Associate Consultant
HCL Technologies Pvt. Ltd.
2016.04 - 2016.10
Sr. Network Administrator
Kony India Pvt. Ltd.
2010.11 - 2016.04
Network Administrator
Progressive Infovision Pvt. Ltd.
2010.02 - 2010.11
Customer Support Engineer
Sana Computers
2004.06 - 2006.06
Network Administrator
Planet Online Pvt. Ltd.
System & Network Administrator
Necx India Pvt. Ltd.
High School Diploma -
Patmos High School
Bachelor of Science - B.Tech
DR VRK College of Engineering And Technology
No Degree -
St Alphansas Junior College
- AWS Associate Architect Certified
- CCNP Certified
- CCNA (Cisco Certified Network Associate)
- MCSA (Microsoft Certified System Administrator)
- Course in Windows Server 2003 Administration, C & C++ Language and MS Office 2000, 2003 & XP
- Fortinet Firewall Training at Reheja Mindscape
- Cisco Nexgen Firewall
- Checkpoint Firewall 4800
- CCIE infra
- Nexus scanning tool for vulnerability
- Ethical Hacker
- Cyber security
- Palo Alto
- Juniper firewalls, Switches for 6 months
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